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Picture Freeze

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Posted by
Visitor
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Member Since: ‎04-03-2012
Posts: 1
Message 6 of 6 (1,629 Views)

Picture Freeze

I noticed while watching NCAA games that sparatic freezing of picture along with green light flashing on my Pace DC50x digital box. I have unplugged for over 30 minutes twice so far. No matter what channel I chose it keeps happening.

 

I have called comcast, thru automated system got to the resend signal??

 

 I am currently watching 76ers vs Miami game & it is still doing the picture freeze & flashing light.

 

Am I in need of new equipment???

 

 

1 ACCEPTED SOLUTION
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 5 of 6 (1,700 Views)

Re: Picture Freeze

Hello,

Picture freezing is usually caused by low signal. Since you already tried resetting the box and calling comcast and they sent a signal to the box the next step is to have a service tech come out.

5 REPLIES
Posted by
Visitor
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Member Since: ‎10-09-2013
Posts: 2
Message 1 of 6 (575 Views)

Re: Picture Freeze

tech said signal to neighborhood" sucks" causing non stop problems.Thanks.

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 2 of 6 (1,279 Views)

Re: Picture Freeze

It's probably a signal issue and not the DVR.  Get a tech out to confirm you signals and he will fix it if they are out of spec.

Posted by
Edited on
‎06-23-2012 08:24 AM

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Member Since: ‎10-05-2010
Posts: 40
Message 3 of 6 (1,294 Views)

Re: Picture Freeze

[ Edited ]

Sounds just like Comcast!! I have the same problem that just started, randomly it freezes up for a second or two, it's annoying but maybe easier than dealing with Comcast's non fixes! I think I'll just try exchanging the explorer DVR and hope that fixes it.   

Posted by
Visitor
Member Since: ‎04-10-2009
Posts: 4
Message 4 of 6 (1,528 Views)

Re: Picture Freeze

I've had the same problem for over a year. Comcast has been out 5 or 6 times. I've replaced my DVR 4 or 5 times but it is still a problem. I finally gave up on them being able to fix it. I wish you luck but I wouldn't hold my breath on them fixing it.

Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 5 of 6 (1,701 Views)

Re: Picture Freeze

Hello,

Picture freezing is usually caused by low signal. Since you already tried resetting the box and calling comcast and they sent a signal to the box the next step is to have a service tech come out.