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New Scientific Atlanta On-Screen Program Guide

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Message 380 of 380 (13,473 Views)

New Scientific Atlanta On-Screen Program Guide

Many of you will have questions about the new guide. This is the link where you will find most of the answers.

 

http://xfinity.comcast.net/meetyourguide/

Steve Teow


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Edited on
‎05-23-2011 05:47 PM

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Message 351 of 380 (11,715 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]
ron_gee wrote:

Hi TJ,

 

At our house, we've gotten in the habit of just leaving the comcast box turned on. If your TV is like ours, it mostly senses "change in state" from the box.


 

Thanks, Ron.  My TV is older and lacks such sensing, but when I buy a new one I will look for that feature. The idea of keeping the cable box may work anyway.

 

Thanks,

 

TJ

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Message 352 of 380 (11,732 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Thanks. I'll pay a visit to engadget.com to see what's coming.

 

Ron

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Message 353 of 380 (11,735 Views)

Re: New Scientific Atlanta On-Screen Program Guide

being able to hit record on your phone is a new feature, and yes you need a smartphone with internet access for that.  Yes your phone can also fuction as a remote for the tv with the app, again you need a smartphone for that also.  You can still hit record on the remote.  This "upgrade" is not an upgrade, its comcast getting everyone on the same software platform for ease of support, did some people lose some functionality yes, but there are new things coming and everyone needed to be equal.  Do a search for whats coming on comcast or go to engadget.com and do the same and you will see a new quad tuner dvr with a new and improved guide.  I myself have the functionality on my phone dont ever use it, I have my series shows set to record and thats all I need, I guess its nice to know you can do it though.   Watcing hbo and showtime and on demand on the phone is really cool though, that I enjoy.

 

 

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Message 354 of 380 (11,741 Views)

Re: New Scientific Atlanta On-Screen Program Guide

The Motorola system is better than what? How it used to be? That's possible, but my point was that they aren't really competitive with state of the art systems.  Do you what upgrades are planned? Is there a link someplace that details that, because I'd really like to see that. Being able to program from my cell phone is kinda neat, I guess, but it seems kind of silly that if I'm sitting at one of the remote boxes, I have to use my cell phone to program a recording when it would seem to make a bit more sense to just hit the "Record" button on the remote. Then again, it probably needs to be a smart phone with Internet access, which means that now I'm paying an extra charge just to do that when, once again, I should be able to just hit "record" on the remote.

 

As far as setting priorities goes, I've been doing that on Dish for 6 years. It's not like that's a new and dramatic feature.

 

I freely admit that this is partially my own fault. I should have asked, but it didn't occur to me that a market leader would have a product with such woeful functionality.

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Message 355 of 380 (11,751 Views)

Re: New Scientific Atlanta On-Screen Program Guide

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Message 356 of 380 (11,753 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I disagree, the Motorola system is much better at DVR and will be even better once upgrades are made this summer. I can't wait to contol my dvr system online or on my iPhone which is already available to 80% of Comcast customers. Setting priorities is just one of the features the new system adds. I agree that satelite systems and Verizon have better systems then Comcast but that's for another discussion.
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Message 357 of 380 (11,756 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Hi TJ,

 

At our house, we've gotten in the habit of just leaving the comcast box turned on. If your TV is like ours, it mostly senses "change in state" from the box. So, if the TV is off and the box turns on, the TV will sense signal and turn itself on. If the box is already on and just changes channels to record something, the TV doesn't sense that as a change and just stays as is. I haven't tried turning off just the box to see the TV will follow suit, tho. I also haven't checked to see if the TV has a setting that would cause it to stay off unless explicitly powered up, ignoring the signal from the box.

 

Ron

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Message 358 of 380 (11,763 Views)

Re: New Scientific Atlanta On-Screen Program Guide

harryhorse wrote:




The SA/Cisco SARA software was better at managing the DVR.  The Rovi Iguide is better as managing the guide data (excluding the silly ad bar).

That's been my experience so far on my first 7 days. The Rovi On Demand works better as well, and I like the especially the progress bar.

 

Now if I could find a better way to manage the switched outlet dilemma I mentioned above.  I like the convenience of the TV begin turned on/off with the cable box, but don't like it being turned on automatically every time a program is recorded.  

 

OK, I can reprogram the remote to turn both the TV and cable box on and off, but will that fully resolve the problem?  What happens if a program is recording when I switch it on?  Will it turn the TV on while it is turning the cable box off?  Or will it leave the box and and just display the warning?

 

How do you folks manage this?

 

TJ

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Message 359 of 380 (11,772 Views)

Re: New Scientific Atlanta On-Screen Program Guide

BillF,

 

Coming from Dish, I have to say that the Rovi software that Comcast uses is barely competitive. Dish not only gives you the program data, but also the episode number, and doesn't encumber the screen with ads.  Comcast obviously has the episode data because it shows up when you use the OnDemand feature.

 

The DVR software is just plain sad. They sell it as "whole house DVR", but the only station with full functionality is the  "main". Satellite stations can only watch recordings and no more. It adds to the confusion by allowing you set a recording at the satellites, but that turns out to assume that you have some other sort of recording device attached to that station. Some recordings show up in the list with a date and time instead of the program title.

 

Dish handled all of this just fine, but only at 2 stations, which was the limit of their DVR capability. Comcast sales pitches the DVR, but doesn't inform you that the satellite stations are, in effect, crippled. As I've said, some features of the Comcast service offering are very good, but the Guide, and especially the DVR, leave something to be desired.

 

I've yet to see anything from Comcast responding to all this, and that's too bad.

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Message 360 of 380 (11,779 Views)

Re: New Scientific Atlanta On-Screen Program Guide

 


BillF3805 wrote:
You folks are nuts, I have been a Comcast customer for years and although I have not always been a happy customer, I am very pleased that they updated this very outdated system. Having had the Motorola system then moving into a neighborhood with the old SA / Cisco system, I was very disatisfied. This new system does not look like the lastest version of the Iguide but it trumps the previous version. Give it a chance.

The SA/Cisco SARA software was better at managing the DVR.  The Rovi Iguide is better as managing the guide data (excluding the silly ad bar).  What I'm stunned by is the number of Motorola users that had been satisfied with the supplied software.  I suppose if that's all they had, they didn't know what they were missing.  But the SA universe grew up expecting more.

 

One would think that Comcast would combine the best of the two approaches but that's not what is now on offer.  As the largest cable operator, I'm disappointed that Comcast couldn't get the best.

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Message 361 of 380 (11,836 Views)

Re: New Scientific Atlanta On-Screen Program Guide

You folks are nuts, I have been a Comcast customer for years and although I have not always been a happy customer, I am very pleased that they updated this very outdated system. Having had the Motorola system then moving into a neighborhood with the old SA / Cisco system, I was very disatisfied. This new system does not look like the lastest version of the Iguide but it trumps the previous version. Give it a chance.
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Message 362 of 380 (11,866 Views)

Re: New Scientific Atlanta On-Screen Program Guide

After all the hoopla about the new guide I too was disappointed to find it cumbersome to use and missing features as well. Here are some additional things I haven't seen mentioned above:

 

1. For regular (non-series) recordings you can't set an expiration time.

 

I liked how the old system let you set an expiration date (1 day, 2 days, 7 days, and 14 days).  Now I have to prune old recordings manually.  To compound that, the erase process seems more complicated.

 

2. The switched outlet behaves in a rather odd way. 

 

I use it to turn my TV off when I switch the cable box off.  Under this new system, that works OK if there isn't a program recording.  When you try to switch it off with a recording in progress the system announces that if you do so you will cancel your recording.

 

If the system is already off when a recording starts it switches the TV on for the duration of the recording.  (Thankfully the sound is muted.) 

 

Is there any hope these issues will be addressed?

 

TJ

 

 

 

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Edited on
‎05-22-2011 11:49 AM

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Message 363 of 380 (11,869 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

liliwings wrote:

I am hoping someone here can tell me if there is any way for me to play back in slow mode. I used to enjoy doing this sometimes when I couldnt see the subtitles in foreign films as well as i want. I would periodically slow it down.  So I could read it better. 

Hah!  I just discovered how to do this by accident. 
1. Press the Pause key: !!
2. Press the Fast Forward key: >>
It's not very intuitive, but it works both forward and backward. (>> and <<)
TJ
Oops!  This may not help you out for reading subtitles as the progress display on the bottom of the screen doesn't go away for either Pause or SloMo.  Chances are the subtitles will be covered up.Smiley Sad

 

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Message 364 of 380 (11,894 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Hey Ron

I made calls last night to get the quotes on switching.  I will keep comcast for internet.  And it will cost me more money to break up the bundle. Sadly comcast is such a huge corporation, that thousands of people cancelling their cable will not even make a difference to them.  they wanted everyone on the same system.  I wish my money mattered. It honestly doesnt.  Its much to big a corporation to care

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Message 365 of 380 (11,896 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Hey Steve

Thanks for your explination of why comcast gave us all a new, much less user friendly, On-Screen Program Guide.  I am a 60 year old woman who was using the old scientific American setup with enjoyment and ease. Even in the innitial of learning how to use my DVR was quite simple. Now I have no idea what I am going to do.  Now I am stuck with this new setup.  I have tried to go to your link and figure out things.  But I cannot figure out much of the instructions I need there.  I know comcast doesnt care.  But I did understand how to use the old setup. Perhaps its just ment for younger people. Usually they are much better at understanding all of this. 

I am hoping someone here can tell me if there is any way for me to play back in slow mode. I used to enjoy doing this sometimes when I couldnt see the subtitles in foreign films as well as i want. I would periodically slow it down.  So I could read it better. 

 

I hope you can consider that many people are upset for good reason. An easy to use product was replaced with something that is cumbersome and very user unfriendly.  I understand your point that the corporation wanted everyone on the same system.

 

Perhaps I should be grateful that I got to keep my old setup for a couple, or few years after comcast took over my old Cable Company.  ps, sometimes my screen is now black when I go to a new channel. thanks again.

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Message 366 of 380 (11,944 Views)

Re: New Scientific Atlanta On-Screen Program Guide

The new guide is horrible.  Reading the comments here, I see that I'm not the only one who feels this way.  I've lost functionality.  It is not better.  Being a software developer, this is definately a downgrade.  I will be calling Comcast later, and requesting it be changed back or my business is going elsewhere.  I suggest you all do the same.  I pay way too much money to lose features. 

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Message 367 of 380 (11,946 Views)

Re: New Scientific Atlanta On-Screen Program Guide

My regular digital boxes all have the update, my DVR still waiting and it is a Scientific Atlanta. Go figure.

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Message 368 of 380 (11,989 Views)

Re: New Scientific Atlanta On-Screen Program Guide

So....

I've been hearing that this new guide is going to be coming to my area (Forsyth County, GA) for a lllllooonnnnggg time now.  Is there a date for its arrival?

 

Also, any chance that functionality to the front A/V ports will be restored at some point after the transition?  Thanks.

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Message 369 of 380 (12,053 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I'm actually outside of Chicago.

 

I guess we'll just have to wait and see. I've got some SageTV I can experiment with, and if it looks like they'll be better than the Comcast interface for some time to come, I may switch over to that.

 

Ron

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Message 370 of 380 (12,057 Views)

Re: New Scientific Atlanta On-Screen Program Guide

If you are in an SA/cisco box area, they just updated the guide, your still not going to get the functionality you got with dish on the dvr though.  I guess when you have better coming to his is not the best, but like me if its all that you know you don't miss anything.  New updates are rolling out all the time.

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Message 371 of 380 (12,075 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I'm a recent convert from Dish, and I have to say that the overall user interface for controlling the Guide and DVR are pretty sad, much less functional than what I had with Dish.

 

When recordings show up with no name, and just the date and time of the recording, something is wrong.

 

In a networked environment, having to go to the "main" unit to record or do much of anything else but play recordings, something is wrong.

 

From Comcast's standpoint, I suppose as long as they're not losing customers because of it, this won't be a high priority item. But, I would bet as more and more non-Comcast customers see how bad the interface is, they will lose customers because people won't convert to them. Had I looked closer, I would have had second thoughts regardless of the good things that came with my change to Comcast.

 

I'm going to wait a bit to see if Comcast has anything to say about their plans to get this system up to a competitive position. If they fail to do anything, I'll probably dump the Comcast DVR and move to a system like SageTV and use Comcast simply to capture signal. I wish there was a way to use other software with this equipment because there are many other choices out there.

 

Ron

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Message 372 of 380 (12,240 Views)

Re: New Scientific Atlanta On-Screen Program Guide

"rog286713" said "I have had this guid for over 10 years.  This is about putting everyone on the same platform for ease of support.".

 

The fact that the capabilities of the SA/Cisco boxes had to be downgraded in order to match the Motorola boxes is clear.  SARA (SA software) was designed by engineers to exploit the capabilities of the SA boxes (IMHO); further, those engineers had a background in human interface design.  Apparently the Rovi IGuide software is much less capable of controlling the SA boxes and hands-down, the Rovi team has little understanding of the human interface.  I could enumerate the inconsistances in button actions, lack of roll-around, etc,;

 

Like you, I am but a customer.  But I have begun the search for a better supplier for my TV watching needs.  I am investigating the dish approach along with an internet-only approach.

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Message 373 of 380 (12,297 Views)

Re: New Scientific Atlanta On-Screen Program Guide

At least I know that others are also upset with the new Xfinity Guide.

 

I miss being able to scroll up/down through the channels with the up/down arrows.  What's the point of rolling out a new systems that is less intuitive, and has less functionality?  Why not thrill the other 80% of Comcast users with Motorola units by sending them Cisco/SA boxes.  That would be improved service!

 

This is bringing our service down to the lowest common denominator, not rolling out a new, improved service.

 

Does Comcast monitor this site?  Do they have a real interest in what their customers think?  Will they take positive steps to prevent a mass migration to other service providers?

 

I guess we'll have to stay tuned to find out what happens.

 

Sean

Posted by
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Message 374 of 380 (12,429 Views)

Re: New Scientific Atlanta On-Screen Program Guide

The Cisco boxes are Scientific Atlanta, it's the same unit except for newer model numbers and a new name.

 

Both Cisco and SA boxes run on Scientific Atlanta equipped systems, which is about 20% of Comcast systems.  SA and Cisco are used interchangeably.

 

Cisco bought Scientific Atlanta around 2006.

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Message 375 of 380 (12,431 Views)

Re: New Scientific Atlanta On-Screen Program Guide

rog286713 -- It is not just the Scientific Atlanta boxes --- Mine is a CISCO RNG200 box and I'm having the same loss of countless features and inoperable software that others are reporting. My "Mercedes" is now acting like a "Yugo"  I believe it is possible that the impact of the bogus software and the number of customers being affected is larger than initial estimates.
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Message 376 of 380 (12,524 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I have had this guid for over 10 years.  This is about putting everyone on the same platform for ease of support.  Comcast must know that by doing this the 20% of people that have the scientific atlanta boxes are going to lose some functionality.  As far as I know the features you are complaining about are probably, record by time, PIP and a few other things.  I do not believe those are coming back.   Remember xfinity is just a name change and really means nothing.  That's my two cents, I am just a customer like you.  If you would like to ask some questions about how you might use the new guide to maybe get some kind of work around for what you lost I would be happy to try to assist.  If its features I mention above I can't help

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Message 377 of 380 (12,580 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Will some of the old functionality be restored with any of the further updates that you mentioned? Do you understand how frustrating this is for those of us who lost it, particularly as there has been no real communication from Comcast about it, except for how great Xfinity is - or will be. How about a side by side comparison of our old functionality vs new??? Right now, I'm just not seeing the benefit. ALL of my current issued started following the "upgrade."

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Message 378 of 380 (12,587 Views)

Re: New Scientific Atlanta On-Screen Program Guide


SophieSAM wrote:

Steve, that link is great & all -  but instead of Comcast's pseudo concern about how you "understand that we're frustrated," how about someone at Comast actually explaining the decision to switch users to a format with LESS functionality than before??? Can someone please explain why??


The I-Guide has been used for a long time on the Motorola equipped systems that cover over 80% of Comcast's systems.  Converting the remaining 20% of SA area's to I-Guide is what was needed to add the advanced interactive features already available on the Motorola systems like MyDVR, Caller ID on TV & PC, and upcoming features.  It is to Comcast's advantage to have all systems on one platform for developing new features.

 

These features will be rolled out to the SA area's, but no date has been set.  The conversion to I-Guide is the first step.

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Message 379 of 380 (12,591 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Steve, that link is great & all -  but instead of Comcast's pseudo concern about how you "understand that we're frustrated," how about someone at Comast actually explaining the decision to switch users to a format with LESS functionality than before??? Can someone please explain why??