I'm wondering how to fix this problem. I tried using the 24/7 interactive but there isn't much info there. I have fresh batteries, I can turn on the t.v. I can turn up the volume but nothing else on the remote control is working. If I turn the tv off the cable box stays on.
well it sounds like your only using the tv portion of the remote. YOur comcast remote will only turn on your tv and do the volume are you pressing the cable button to access the other features of your remote that will allow you to control the cable box.
Thank you, you solved my problem. I turned off the cable box as suggested and everything is now working. Although when I choose the red guide button everything says To Be Announced. Do I need to do anything or will the programing guide automatically come back with information on what is playing on each channel?