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HDMI Problem with Sony Receiver

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Posted by
Edited on
‎12-05-2013 11:53 AM

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Member Since: ‎12-20-2011
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Message 1 of 69 (2,587 Views)

Re: Need advice on splitter

[ Edited ]
Yes just leave the unused output(s) empty. Just inserting the splitter between the receiver and TV seems to be enough to prevent the cable box output format from changing.
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Message 2 of 69 (2,594 Views)

Need advice on splitter

A question for those who reported success using a monoprice splitter:

 

I'm not clear on how this gets hooked up.  The splitter has one input and two outputs.  If it's to be installed between the receiver and the TV as described, obviously the input goes to the receiver, and one output to the TV.  What happens to the other output?  Is it just left open?  

 

My receiver, a Yamaha, puts out useful information (menus and settings stuff) to the connected TV, so I'm reluctant to connect the Comcast box directly to a TV HDMI input, as I will lose that ability. 

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Message 3 of 69 (4,453 Views)

Re: HDMI Problem with Sony Receiver

Thank You Mikey94025!!! Your solution worked! I had just purchased a Yamaha RX-V473 and was having this same problem.

 

My Comcast box was set to defualt to 720p in the setup menu. A simple change to the USER SETTINGS via your instructions has it working as it should.

 

HDMI/YPbPr OUTPUT 1080I

 

Yep.... it's all good now!

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Member Since: ‎12-20-2011
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Message 4 of 69 (5,362 Views)

Re: HDMI Problem with Sony Receiver

Have you checked what the Motorola/Comcast box says for its output options?  Power it off and then immediately press the Menu button.  This will bring up its Setup Menu.  From there you can select the HDMI output options.

 

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Message 5 of 69 (5,365 Views)

Re: HDMI Problem with Sony Receiver

I am having a more diffecult problem between a Sony Reciever and Motorola cable box. I have a new Sony STR-DN1020 7.1 AVR. Everything works fine except there is no signal coming through the HDMI from the Motorola DCX3400. I have tried two cable boxes and two different recievers. When the cable box is 1st plugged in there is a message displayed that the HD content has been compromised and I must use the analog connections. After that I just get a blinking green screen. I have new 1.4 HDMI cables. When plugged directly into the tv the cable box works fine through HDMI. The Sony support group was of no use. From what I have been reading on this site the Motorla box is probably more suspect. I find these problems appalling considering the standards and organizations involved. The purpose of bying a new 3D reciever is so I could watch 3D content from the Cable, Bluray Player, and PS3 without switching cables around. I guess I may have to switch back to WOW again.

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Message 6 of 69 (5,761 Views)

Re: HDMI Problem with Sony Receiver

Since I was using my receiver for something else, I decided to try a direct HDMI connection between the TV (a Samsung plasma) and STB (DCX3400).  Bad news:  the STB reverted the user setting to 720p even though the TV handles 1080i natively.  I tried the HDMI switch in between the TV and STB:  again, it resolved the handshaking problem.

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Message 7 of 69 (5,873 Views)

Re: HDMI Problem with Sony Receiver

I too have been plagued by this issue!  I tried to swap boxes twice, no dice.  I then found this thread and now have hope that a simple splitter or switcher between my receiver and TV may be the trick.  I'm buying a $12 switcher from amazon and I'll report back.  Thanks Tom for your hard work and shared solutions on this thread.

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Message 8 of 69 (5,917 Views)

Re: Motorola's Official Response on this problem.

Thanks for reporting that workaround.  I went back and stuck an HDMI switch (not splitter) that I happened to have lying around inbetween my Denon receiver and my TV and got the same benefit -- The timing between turning on my cable box vs. TV vs. receiver no longer matters and the cable box will stick to Native once I set it that way.

 

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Message 9 of 69 (5,929 Views)

Re: Motorola's Official Response on this problem.

My Comcast/Motorola box has component video out and optical audio out going to a video recorder.  HDMI goes through a Denon receiver to a Samsung TV.  I became aware of this problem when the video recorder would detect a lower resolution than expected over component video.  It's been bothering me for over a year now.  Comcast support is involved but has not been productive in finding a solution.

 

I just did what tnbtaylor had success with:  picked up an HDMI splitter from Monoprice (product number 8204) and put it between my Samsung TV and Denon receiver.  This works great for me, too!  The Comcast box, set to use 1080i or NATIVE, stays on 1080i no matter what I do with the TV or receiver.  (Putting the splitter between the cable box and receiver does not work.  Instead of dropping to 720p, the box would drop to 480p.)  No more unwanted handshakes.

 

An added benefit is that turning the TV on and off no longer interrupts the sound played back by the receiver from the cable box.

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Message 10 of 69 (6,116 Views)

Re: Motorola's Official Response on this problem.

The problem appears to occur during negotiation between the cable box and the TV and/or receiver via HDMI. So you should be able to avoid it by disconnecting the HDMI cable between your cable box and your receiver and instead using component cables (red/green/blue) for video and coax or optical for sound.

 

Your receiver and TV and can remain connected via HDMI if your receiver supports conversion of component video to HDMI.  If not, you'll also need to switch cabling between your receiver and TV from HDMI to component as well.

 

I was able to workaround the issue for my system by turning on the TV a few seconds first, then the cable box and then the receiver.  My Harmony remote programming allows for this sort of timing.  Alternatively, you could just try leaving the cable box on all the time (if you're not already doing that).  Good luck!

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Message 11 of 69 (6,123 Views)

Re: Motorola's Official Response on this problem.

I have a Sony HT-CT150 home theatre and the sound is fine.  Having the same problem with the cable box switching from 1080 to 480 when the set is turned off and restarted.  Seems fine when changing from chanels to 480 and then back to 1080 automatically.  But when turned off you have to change the settings again.  I changed the box and that did not work.  I will try the component cables.  What is the hookup?  From the cable box to the subwoofer or from the tv to the subwoofer or something different.  Thanks

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Message 12 of 69 (6,149 Views)

Re: HDMI Problem with Sony Receiver

Just adding another data point -- I have a similar problem with my Motorola DCX-3200 connected via HDMI to a Denon 4310ci receiver.  The cable box (satellite) reverts to 480p even after I've set it to Native.  I seem to have worked around the problem using my Harmony remote programming by delaying the startup of the cable box and/or receiver after the TV startup.  It is still annoying and fragile.

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Message 13 of 69 (6,289 Views)

Re: HDMI Problem with Sony Receiver

i am having this same problem.  is this hdmi splitter option still working out for you?

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Message 14 of 69 (6,340 Views)

Re: HDMI Problem with Sony Receiver

 Wow,  quite a history there.  At least we're not alone., if that's any consolation..   The spilter is a solution, but you'd have to separate your other items, like a blue-ray. 

 Not a problem if the TV is already on when the DVR is turned on.  I'm going to try playing with the Logitech to get the TV on quicker on start-up.   Also,  I suppose right now, since Comcast doesn't broadcast in 1080P,  there's not a noticible difference between 1080i and 720p anyways.

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Message 15 of 69 (6,382 Views)

Re: HDMI Problem with Sony Receiver

Thanks guys for posting all this info here. I also have the same problem.

 

Since I bought my receiver Sony DN2010 I keep having the same problems with my dcx3400 box. It keeps defaulting to 480p.

 

Installing an HDMI splitter is not an option for me ( that;s why I bought a AV receiver, to get rid of extra cables/splitters)

 

You guys are awesome. Please investigate and post suggestion.

It looks like we can't rely on Comcast/Motorola.

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Message 16 of 69 (6,566 Views)

Re: HDMI Problem with Sony Receiver

i'm new to this thread.  I see notes as early a 2006 with the same issue I'm new to as of this week.  I'm on my 3rd moto dcx3400 and none of them pass HDMI through a denon receiver.

 

I'm actually trying to give comast more money .. I've attempted to upgrade to new service 3x during the past 5 years, each time this is what happens . .some type of complete fumble .

 

RCN . .or DTV . .by comcast

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Message 17 of 69 (6,814 Views)

Re: HDMI Problem with Sony Receiver

I had the same problem with my Comcast Motorola DCT-3416I box and Onkyo TX-NR708 receiver.  If I would switch inputs on the Onkyo and then later try to switch back to TV, the Comcast box would default to 720p instead of 1080i.

 

I first fixed this problem by writing a macro for the Logitech Harmony Remote that would put the Comcast box in 1080i mode with the press of one button.

 

I later permanently fixed the problem by changing receivers.  I'm now using a Yamaha RX-V867.  The Comcast box and the receiver maintain the correct 1080i handshake.

 

Regards,

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Message 18 of 69 (7,092 Views)

Re: HDMI Problem with Sony Receiver

I have the same problem.  I have the DCX3400 connected to a Yamaha A2000 AV receiver connected to a Samsung C8000 plasma TV, all using HDMI cables.  During the autonegotiation over HDMI, all the right formats supported by the TV are set in the user settings menu but the HDMI output is set to 720p.  I can change it to native or 1080i and save it.  But once I turn off the TV and turn it back on, HDMI output is set back to 720p.  Same behavior if I plug the TV directly into the DCS3400.  After reading the posts in this forum, I bought new high speed HDMI cables and connected them to see if that would make a difference.  It did not, same behavior.

 

It seems like Motorola could easily fix this.  If the user has changed user settings, then do not override them during HDMI autonegotiation.  Anyone know if Motorola is working on a fix?

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Message 19 of 69 (7,128 Views)

Re: HDMI Problem with Sony Receiver

In reading the posts relating to "HDMI Problem with Sony Receiver" it sounds like most if not all of you have a miss-match of HDMI cables in your connections causing "hand Shake" problems.

 

The poster that just added the Onkyo 708 receiver to his setup will probably get everything to work properly by replacing the HDMI cable from the TV to the 708 receiver with the new "High Speed HDMI" cable (also called 1.4 version). You can find very good cables for $6.00 to $10.00 or less on Amazon and other similar sites. The new HDMI cables must say "High Speed HDMI" not "High Performance". If I were doing this I would replace all of the HDMI cables in this setup with the newer "High Speed HDMI" version. The new "High Speed HDMI" cables will not be marked with the version number as the older HDMI cables were, such as 1.3a and etc. By the way when you connect your Cable Box to your receiver with an HDMI cable and your Receiver to your TV with the proper HDMI cable you do not need an additional sound cable. HDMI carries both picture and sound.

 

The people posting that are using the older TV's and Receivers should make sure you are using at least an HDMI cable that is at least HDMI version 1.3a.

 

When you mix HDMI cable versions and electronics equipment, such as Cable Boxes, TV's, Receivers and Blu-ray players with different HDMI version standards you are going to have "Hand-Shake" problems and experience what most of you are posting about.

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Message 20 of 69 (9,888 Views)

Re: HDMI Problem with Sony Receiver

Thanks for your research on this problem Tom. I have the same problem you have. I have had the DCX box connected to my TV via HDMI for a year now and it worked ok, other than the first DCX-3400 being bad and the software and graphics for the box (menus from comcast) clearly programed in the 1980's. I recently added a new onkio TX-NR708 tuner into the mix and the box keeps resetting its resolution to 720p.

 

My tuner is brand new and I updated the firmware. I even set the default output resolution to 1080p and 1080i on the tuner, ive tried every setting on the DCX and I cant keep the resoltuion from returning to 720p. The one thing Ive noticed the problem is not with the receiver, because the DCX box remains in 1080i when I power on the receiver without the TV. If the TV is on first, the DCX resets to 720p as soon as the tuner is powered on. If the system is off, and I turn on the tuner first the DCX remains in 1080i until I turn on the TV.

 

I have also noticed, somehow the TV and DCX box are talking to each other even when the receiver is off. When I power up the TV when the tuner is off, the DCX displays DUI twice, then I power up the onkyo and the DCX does the same thing and then switches to 720p.

 

Given my own research I have found that problem might simply be with the HDMI standard. I think perhaps all these handshakes between the devices are the problem because, apparently no one except Apple tests devices before they are turned loose on the public.

 

I think I will use your advice and pickup a new device, but I think I will go with a TiVO and not an HDMI splitter. I get a cable box that works, with no advertisements in the guide, and menus that were not programed by 8 bit graphic designers in the 1980's

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Edited on
‎12-02-2010 11:57 AM

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Message 21 of 69 (10,123 Views)

Re: HDMI Problem with Sony Receiver

[ Edited ]

Hey All,

 

After a long battle, I have finally found a simple solution to this problem (I am the original poster of this issue).

 

I purchased the Monoprice HSP-102M HDMI Splitter Amplifier for about $35 from Monoprice.com.  I installed the splitter between my Sony Amp and my Samsung TV and now the Motorola box keeps the user defined settings!  I've tested this and it works with NO ISSUES!  Finally, this problem is resolved!  All my devices are now HDMI only with no need for optical cables!!!! 

 

So, I am happy to report this problem is resolved by doing the above! 

Thanks,

Tom

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Message 22 of 69 (10,000 Views)

Re: HDMI Problem with Sony Receiver

UPDATE -

 

My box has not experienced ANY of the previous issues after i sent the video HDMI directly from the cable box to the back of my HDTV.

 

I still utilize my surround sound by sending a Digital Optical cable from the box to the receiver.

 

it totally works and the fix didnt cost me any time or money. But the "handshake" issue is real and messes up the box when not connected accordingly.

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Message 23 of 69 (10,009 Views)

Re: HDMI Problem with Sony Receiver

I just experienced a very similar situation. We recently got 2  - DCX3400 units. 1 for the bedroom (cable box connected directly to the HDTV via HDMI cord). This box has no issues and works great.

 

And 1 for the living room (cable box connected to Harmon Kardon AVR 146 receiver via HDMI, and then from the HK receiver to the TV via HDMI). My audio connection was Digital Audio (Coaxial S/PDIF) from the cablebox to the HK receiver. This box has lots of issues.

 

For the trouble-making box, I set my preferences when the box was off and pressing the menu button setting 1080i as my preference (yes, my TV is capable of 1080i). Everything works great, and i watch great HD TV all night long and life is good, then shut off the TV & receiver (keeping the cable box on) and go to bed. In the morning, i look at the cable box and its always 5-10 minutes slow than the current time. I turn on the TV & receiver (keeping in mind i never turn off the cable box because the box doesnt record shows if its powered off) and once the TV is on, the cable box corrects its incorrect dispayed time, and the on screen guide reads only "to be announced". Its like my cable box resets itself. Im starting to think its this "handshake" issue that everyone keeps talking about. Which just seems like nonsense but perhaps a reality.

 

I just tried the method of connecting my box directly to the HDTV via HDMI and only using the receiver for surround sound with the Digital Audio Coaxial connection. So far so good - for sanity's sake i hope it continues. although its a bummer i can channel all my components through my receiver.

 

will keep you posted

 

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Message 24 of 69 (10,171 Views)

Re: HDMI Problem with Sony Receiver

I'm the original person with this issue. 

 

I still have the issue and only resolved it by running the HDMI cable directly to the TV and use a toslink for sound.  I hate this, but it is the only way.  Comcast is useless and they are incompetent, but what can you do..I've given up on Comcast and Motorola, they have no clue what they are doing.

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Message 25 of 69 (10,173 Views)

Re: HDMI Problem with Sony Receiver

Looking for an update from comcast about this... this was not an issue with the DCH3416, you set it to 1080i it stayed that way, period.

 

I am still having to reset mine every time I turn it on because it just feels like going back to 720p.  And I refuse to put a direct HDMI cable up to my tv just to run cable directly to it.  I didnt spend thousands of dollars on a home theatre where all the components integrate with each other for "one button switching" just to have to go back to the way it was before. 

 

Thanks

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Message 26 of 69 (10,229 Views)

Re: HDMI Problem with Sony Receiver

The really shameful thing about this is that Comcast just rolled out these DCX boxes recently, they're supposed to be better than the older units they replaced. Sometimes I think they just have a group of monkeys locked away in a back room doing "testing", then roll out the new hardware or firmware if none of them got hurt. Seriously though, much of their testing strategy seems to be to roll the product out & then have their customers test it for them...

 

HDMI repeaters & associated specs have been around for a number of years. Maybe Motorola & Comcast are not aware of this. These types of issues are the reason why I'm in no hurry to replace my DCH with a newer DCX...

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Message 27 of 69 (10,247 Views)

Re: HDMI Problem with Sony Receiver

No, there have been no solutions to this problem as far as I know.
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Message 28 of 69 (10,253 Views)

Re: HDMI Problem with Sony Receiver

I have the exact same issue with my setup.  I also replied to the AVS forums thread regarding this subject.  has anyone had updates on a fix for this yet?
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Message 29 of 69 (10,375 Views)

Re: HDMI Problem with Sony Receiver


williamsef wrote:

Thank you all for the information and the extensive research on the problem. I have a Yamaha RX V1700 A/V receiver and have been chasing this issue for sometime as well, attempting to work with Comcast & Yamaha. I can confirm as well that it's the Comcast Motorola equipment and I've been through two of them in the hopes that the older one was faulty.  Was even ready to upgrade the Yamaha, thinking this might help.

 

We can only hope that Comcast and Motorola will address this issue with their installed base customers before they start switching to Direct TV, who can of course already deliver 1080P. 

 

Any updates or solutions welcome. 


 

I still have this same problem, even after a recent test.  I was hoping a firmware upgrade was pushed through, but I still have the same issue as previously indicated.  Again, Comcast pretends there is no issue (or blames your receiver company) and Motorola is the most unhelpful company I've ever dealt with (they indicate the problem is part of the design).  Seems like this is a simple problem and a simple solution, but I guess not.

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Message 30 of 69 (10,382 Views)

Re: HDMI Problem with Sony Receiver

Thank you all for the information and the extensive research on the problem. I have a Yamaha RX V1700 A/V receiver and have been chasing this issue for sometime as well, attempting to work with Comcast & Yamaha. I can confirm as well that it's the Comcast Motorola equipment and I've been through two of them in the hopes that the older one was faulty.  Was even ready to upgrade the Yamaha, thinking this might help.

 

We can only hope that Comcast and Motorola will address this issue with their installed base customers before they start switching to Direct TV, who can of course already deliver 1080P. 

 

Any updates or solutions welcome. 

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Message 31 of 69 (10,435 Views)

Re: HDMI Problem with Sony Receiver

Just wanted to chime in and say that I too have/had this issue with my DCX3400 and Sony Bravia HDMI receiver.

 

The problem is definitely the handshake between the DCX and the TV.

 

I would have my DCX set to 1080i and STRETCH for 480 override.  the HDMI went from the DCX to the Sony receiver and up the to the Sony TV.  This would only work correctly if the TV was powered on first before the DCX so as to make sure it was "available" for when the DCX came online.

 

My wife like to listen to Music Choice channels during the day and ends up turning off just the TV so she can still get audio from the DCX through the receiver.  The second the TV is turned off, the DCX reverts to it's defaults.

 

I got so sick of dealing with it, and ran an HDMI cable from the DCX to the TV for video and then an optical cable from the DCX to the receiver for audio.  Haven't had the issue since.

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Message 32 of 69 (10,485 Views)

Re: HDMI Problem with Sony Receiver


archer_us wrote:
I truly wish that the DCX settings could be set in "sticky" mode. I'm using a Denon AVR and the DCX will switch from native mode to 720P for everything if I cycle through a 480i source or a 1080i source. Pleas don't mess with my Native setting. For now, bypassing the AVR but because of this I don't get the AVR menu overlay. When connected directly to my TV the mode on the DCX does not change.

 

I agree, but no one at Comcast or Moto will help.  Its a lost cause.  Just bypass and all is well.
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Message 33 of 69 (10,490 Views)

Re: HDMI Problem with Sony Receiver

I truly wish that the DCX settings could be set in "sticky" mode. I'm using a Denon AVR and the DCX will switch from native mode to 720P for everything if I cycle through a 480i source or a 1080i source. Pleas don't mess with my Native setting. For now, bypassing the AVR but because of this I don't get the AVR menu overlay. When connected directly to my TV the mode on the DCX does not change.
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Message 34 of 69 (10,517 Views)

Re: HDMI Problem with Sony Receiver

Hello all!

 

Glad to see I'm not the only one with the problem with the DCX3400.  A simple solution for Moto would be to upgrade firmware to allow user settings for resolution/sound parameters to be saved and stay as saved by the user.  Seems simple to me, but not to Motorola!

 

Anyway, I've given in.  I have by-passed the receiver and I connect directly to the TV, so my settings always remain on 1080i as I want them to!!  Not the way I wanted it when I bought a HDMI switching receiver, but can't do it any other way!

Bye for now!

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Message 35 of 69 (10,520 Views)

Re: HDMI Problem with Sony Receiver

The problem is definitely related to the communications between the DCX boxes & the repeater device (a/v receiver), at least as far as the HDMI connections are concerned. See here:  http://www.hdmi.org/installers/interoperability.aspx

 

This doesn't mean that there aren't other issues present, such as similar issues w/the DCX's via component connections (but for different reasons). Not sure if that's what you meant by your testing w/direct connections & via component cables, you didn't say what those outcomes were...

 

Also, some repeater components can't perform the HDCP handshake & verification in "real time", meaning that the source matching the component to be connected has to be set at the repeater (a/v receiver) before that source component is powered up, while other repeaters handle this fine in real time. So the power-up sequence can be an issue. That's why CC's response talked about testing the startup sequence...

 

Auto negotiation should sense the native resolution of the receiving end & pass that resolution over. In the computer world it's referred to as EDID (Extended Display Identification Data) that's usually transmitted by the monitor to the PC's graphics card. So if your a/v receiver is set to receive 1080i & the transmitting component is capable of that resolution & hasn't been overridden to send something else, then that's what s/b transmitted. In the case of the OP's Sony it seems that either their implementation of HDMI auto negotiation is failing to send that native resolution on a consistent basis, or the DCX box is failing to receive/use it (or both). My money's on the DCX, especially since CC admitted that: "However, in the meantime, none of our units are designed to allow user selected settings to override the auto-negotiation"...

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Member Since: ‎10-24-2009
Posts: 1
Message 36 of 69 (10,533 Views)

Re: HDMI Problem with Sony Receiver

I've got the same problem with the DCS3400 unit reverting to default settings; in my case 480p. 

I want it set to native and it won't stick for more than a day or two.  

 

This is clearly a Motorola issue: I recently moved HD service from DirecTV to Comcast. My identical home theater equipment, without the DCX3400, but with a DirecTV HD unit that I used for 18 months, could be set to 'native' in the menu, or fixed at any resolution, and it would stick.  Same TV, same receiver, same cables.  ONly difference is the use of the DCX3400 instead of the DirecTV unit.

 

 

The Motorola traffic about HDMI auto negotiation is incorrect.  I've tested this with direct connection to my HD recevier via HDMI and via component, I've tried locking the Moto DCX3400 at 720p rather than native, and tested it via HDMI and then via component.

 

Comcast tech cme last week and replaced the DCX3400 with a new one.   Same probelm.  This isn't a one off, it is a product bug.

 

Moto engineers and product managers:  Please put a menu item in the user settings menus that turns off auto negotiate HDMI

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Message 37 of 69 (10,618 Views)

Re: HDMI Problem with Sony Receiver

Update:  I’ve given up on Motorola and Comcast and Sony.  I swapped the the STB to the older DCT3416I.  Neither Motorola nor Comcast could solve the problems I was having.

However, the DCT3416I also reverts to default settings when switching to FM Tuner.  This default setting is 1080i with override off.  Must be something with this Sony receiver.  I must lose the handshake.  No way to change this.  But, at least the STB is defaulting to 1080i versus 720p. It’s a little aggravating that the override goes to “off” versus 480p, but I will have to live with the way it is since there are no solutions to this issue.

Thanks to all for the help with this issue.  I’m moving on…

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Message 38 of 69 (10,629 Views)

Re: Another Motorola response (no help)

Quite a few receivers allow the user to choose a default video output setting, and the better ones let you choose and save a setting for every output. For instance, if you connect your receiver to a tv with 720p native resolution, you'd probably want to specify a 720p output to match. This may not necessarily correspond to the input resolution of the device that's feeding that receiver. There are also some models that can do manipulation of HDMI input signals (even though yours doesn't), in other words they can take in a 720p HDMI signal & upconvert it for 1080p output via HDMI...
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Message 39 of 69 (10,636 Views)

Re: Another Motorola response (no help)

I removed the last name here and on the AVS forum.
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Edited on
‎07-15-2009 09:38 PM

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Message 40 of 69 (10,645 Views)

Re: Another Motorola response (no help)

[ Edited ]
I have requested that a Comcast administrator remove the Motorola employee's last name from the previous post, in case you don't get it done here.  I note that it's been removed from the AVS post.
Message Edited by WarEagle57 on 07-15-2009 06:38 PM
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Message 41 of 69 (10,648 Views)

Re: Another Motorola response (no help)

ANOTHER RESPONSE FROM MOTOROLA: 

 

Subject

---------------------------------------------------------------

Need Help with DCX3400

  

Discussion Thread

---------------------------------------------------------------

Response (Motorola Technical Support) - 07/15/2009 04:21 PM

Motorola Customer,

 

I apologize that my response was not clear.  When I stated "I will be happy to submit your suggestion regarding freezing the user settings rather than auto-negotiating for the best settings."   It was in response to your comment stating "I think Motorola should come out with a firmware upgrade that will force this STB to always stay on the user selected settings, versus going back to default settings.  My older HDMI/DVI STB never changed its settings."

 

I will be happy to submit this product feedback to the Product Team.  However, in the meantime, none of our units are designed to allow user selected settings to override the auto-negotiation.

 

I did look over the user guide on your Sony Receiver, and do see that there are no settings for resolution in this particular unit.

 

You also question why I mentioned power cycling, or turning units off.  You state "This problem never happens by switching off the receiver or DCX or TV. It only happens when switching to something other than video (FM tuner, etc). Not sure why you mention power cycling anything. I never said this happened during power cycling.  It happens when the video source is changed to a audio source (FM Tuner)."  However, in a previous email, you stated "When I change the receiver to FM Tuner to listen to the radio and I turn the Samsung off and the Motorola STB off, the Motorola flashes “DVI” (or maybe “DUI”).

 

Do you usually turn off the TV and STB when you switch to FM Tuner mode?  If so, I would like to try turning them back on in a different order, which will hopefully allow the auto-negotiation to work properly.  If you switch the receive back to video, and turn on the TV, before turning on the STB; what results do you get?  If that does not work, please turn off the receiver, and turn on the TV, before turning on the STB.  Is there any change?

 

I do have one request to make.  Can you please remove my last name from the AVS Forums?  I have no problem with giving it to you or any Motorola customer.  However, I would prefer that it not be posted on a public forum that can be searched through Google.

 

Please let me know your results of the power cycling in different orders.  In the meantime, I have submitted this to one of our engineers to see if he had any further information.

 

Sincerely,

 

Dayna

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Message 42 of 69 (10,657 Views)

Re: Another Motorola response (no help)

I agree. I've looked quite closely at the Sony manual and there are no settings for any resolutions at all. Nothing for 1080i, 1080p, 720p, or anything else. Why would a receiver have a HD setting, it passes though HDMI, it passes the DCX output to the TV input. There are no HD settings on this receiver. They have dodged all my inquiries and have been no help at all. They really didn't address the input switching at all. This problem never happens by switching off the receiver or DCX or TV. It only happens when switching to something other than video (FM tuner, etc). I wish someone could fix this.
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Message 43 of 69 (10,660 Views)

Re: Another Motorola response (no help)

Still doesn't make complete sense to me. The auto-negotiation via HDMI is pretty much industry-standard, don't know why they're talking about "freezing" the user settings. Any device acting as an HDMI repeater would be expected to send its status to the originating device as well as to the receiving device, as well as receiving status data from both...

 

They also only addressed the situation of you turning off the receiver, not the add'l issue of the same thing happening when changing input modes. So their response about the receiver reverting back to 720p & that being the result of a default resolution setting in the receiver would only make sense in the power-off scenario. It's worth checking this, to make sure that the receiver's default output resolution is set to 1080p not 720p, but you've probably already checked this...

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Edited on
‎07-16-2009 07:36 AM

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Message 44 of 69 (10,663 Views)

Another Motorola response (no help)

[ Edited ]
Motorola Customer,

I apologize that our responses have not resolved your concerns. I understand that when connecting HDMI from your DCX3400-M to your A/V Receiver, and then to your TV, you are having problems with the DCX3400 changing settings.

The HDMI auto-negotiates the best connection between the devices. You stated that everything works fine when connected directly to the TV, so the TV is telling the DCX unit that 1080p is the best connection type. Since you are having a problem with the settings changing when you turn off the A/V Reciever, it appears that the receiver is telling the box that 720p is the best connection type. The units will auto-negotiate the setting any time that they are power cycled.

I have seen this issue a couple of times previously. Those customers were able to find a menu in the A/V Receiver that changed its default connection type to the 1080. Please check your menu settings, or contact your A/V receiver manufacturer to see if they are able to change the default HDMI setting from 720p to 1080p.

I will be happy to submit your suggestion regarding freezing the user settings rather than auto-negotiating for the best settings. I will pass this to the correct department. In the meantime, all of our HDMI compatible set top boxes do auto-negotiate to find the best settings.

Sincerely,

Dayna
Operations Manager
Motorola Technical Support
Message Edited by tnbtaylor on 07-16-2009 04:36 AM
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Message 45 of 69 (10,670 Views)

Re: This is the problem!!!

Agreed, Wolf061.  Its hard to believe I've gotten no intelligent response from Motorola or Comcast to date. 

 

Motorola has not yet responded to my latest post ("This is the problem" post).  Given their prior responses (posted here), I'm sure to get the useless "use component cable" solution.  That is no solution at all.  I want to use HDMI and they need to come up with a firmware upgrade that Comcast can push through to my STB.  Otherwise, don't bother produding these boxes anymore. 

 

Comcast has no idea what to do with this problem.  Granted they call back and follow-up, but there are no solutions to the problem at hand.

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Message 46 of 69 (10,672 Views)

Re: This is the problem!!!

Well that does sound like a firmware issue. If it only happened when the STB was powered off then it might be a memory retention issue. I have some components that store user settings after being powered off but that always revert to a default power-on setting when being powered up. The box via HDMI should sense the capability of the receiving component & adjust accordingly, so even if you changed the receiver's mode & that caused the box to react, it should switch back once that mode was changed back. Again, hard to believe that they wouldn't have addressed this...
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Message 47 of 69 (10,676 Views)

Re: This is the problem!!!

Does this issue also happen when you leave the STB & the tv on & then switch the receiver to FM?

Yes, it seems when the instant the receiver is changed to FM Tuner, the STB flashes "DVI" and it goes to 720p/Auto. 

 

How about when you leave the box on & only turn off the tv & receiver?

Same as above.  The STB reverts in this scenario as well.

 

I even tried the output as "Amp + TV" on the receiver, but it still does the same thing.

 

 

 

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Message 48 of 69 (10,678 Views)

Re: This is the problem!!!

This is very good news since this isn't the problem that you originally reported, which would have been more severe. Most users don't turn their STB's off very frequently & in fact it's recommended to leave them on. Turning it off when listening to the receiver's radio doesn't get you anything. Good to know though that the box defaults back to 720p/Auto Audio when it loses power. It may result from this model not having a nonvolatile memory to store the user settings during a power outage, and if so a firmware upgrade won't address this...Does this issue also happen when you leave the STB & the tv on & then switch the receiver to FM? How about when you leave the box on & only turn off the tv & receiver?
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Message 49 of 69 (10,685 Views)

This is the problem!!!

After troubleshooting this with Comcast, Sony, and Samsung, I have narrowed this issue down to just one problem.    It took some time, but this is the only issue I am having with this STB.

Here is the issue:  When I change the receiver to FM Tuner to listen to the radio and I turn the Samsung off and the Motorola STB off, the Motorola flashes “DVI” (or maybe “DUI”).  It is at that moment when it flashes “DVI”, the STB reverts from 1080i to 720p automatically.  This 720p setting (with 4:3 override changed to “off”) is the “default” setting with this STB.  The audio settings that I selected (“Pass Though”) are also reset to “Auto”, which is the default audio setting.  In essence, the STB is changed to default factory settings when I listen to the radio.

It is my opinion, that when switching the Sony to FM Tuner, the HDMI/HDCP handshake is terminated or interrupted and this reverts the STB back to 720p and “tells” the STB to go back to default settings.   The default settings on this STB are 16:9, 720p, 4:3 override “off”.

I think Motorola should come out with a firmware upgrade that will force this STB to always stay on the user selected settings, versus going back to default settings.  My older HDMI/DVI STB never changed its settings. 
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Message 50 of 69 (10,697 Views)

Re: Motorola's Official Response on this problem.

Here is an updated and ridiculous response from Motorola:

 

Response (Motorola Technical Support) 07/09/2009 02:01 PM  Valued Motorola Customer,

I apologize for the confusion.

The HDCP handshake between the DCX unit and the TV is causing the DCX unit to revert to the 720p setting. This is done through auto-negotiation through the HDMI cable. When using the Component cable connection, there is no two way traffic. This prevents the unit from automatically changing the settings. From my information Component connections are capable of 1080p connections, however, it is not supported by this unit. If you use the component connections and set the Y Pb Pr Output to 1080i in the menu, you will be able to view the HD programming from your provider without the unit downgrading the signal to 720p as it is doing now.



Sincerely,


Manuel
Motorola Broadband Technical Support