After I went here I got a very quick response from Comcast. They called me and discussed the issue. Steven from Comcast was very helpful and he shipped an HD box to me the same day. I received the box yesterday and got it activated. Thank you Comcast for resolving this and for giving us a forum where we can voice our issues.
Very frustrated after 3 visits to local Comcast store in S Mason Road, Katy, TX. I recently activated cable TV service from Comcast. At the time of signing up they did not have any HD boxes in store and gave me a Cisco RNG 100 box which apparently is SD. I did not know then they I am being given a SD box.
After plugging the box, I realized that it was SD. Went to store a couple of days later for exchange and they did not have any stock. Over last 2 weeks I have made total 3 trips to Comcast and everytime I hear that they only have SD boxes or HD boxes with component. No HD boxes with HDMI.
Went there on Saturday 09/07 and they asked me to come after Monday as they were expecting a truck of equipments. Went there today afternoon and once again same reply - sorry we are out of stock! The store is 15 miles from my location and its a big headache to unplug all cables, remove cable ties, move the TV rack and then put them back at the end of the day. Have already done it 3 times now and am really really frustrated. I really want to see HD but not sure about visiting again unless I am sure of availability HD boxes.
How can I ensure that an HD box is available in store? Can someone please help or guide?
I just called Comcast and requested an HDMI box for neext week. I was told that they might not be able to deliver me one I was told the driver might not have one on the truck. WHY?? I have been a customer for many years, and cant understand. If comcast shows up to my house without an HDMI box i will switch to AT and T.
Having difficulty obtaining an RNG200N to replace my aging DVR. Customer Service tells me they can only ship a replacement on a "luck of the draw" basis for a $10 shipping charge. Multiple visits to the Comcast service center have ranged from total ignorance of the RNG200N to promises of a phone call which have gone unfulfilled.
Thanks for your advice. I'm beginning to believe that Comcast is owned by the Marx Brothers, and many of their employees are descendants of The Katzenjammer Kids ! I had an appointment made via phone last Friday for Sunday. The tech called me Sunday A.M., and asked me what I needed. (He would have been the FIFTH one from Comcast to attempt to complete my combo installation of TV, phone and internet). I told him that it would be on his work order sheet. He said that paper work orders weren't used any move, and all the info would be on his hand-held device. Strange, for I was then looking at my copy of the work order sheet that the last guyi left on my desk... When I told him that I needed a modem, he said that he didn't have one on his truck, and the "warehouse" wasn't open on Sunday. It never occurs to anyone, I think, that if you know you have to be somewhere for an installation, that SOMEBODY makes it his business to see to it that you have the gear to do your job!
These people are about as efficient as our national politicians !
I'm a new customer, and have a Scientific Atlanta 3250HD receiver, which has NO HDMI connectivity. Does Comcast have a newer model HD receiver, but not a recorder, than this ? I am limited for space, so if there is such a piece of equipment, can someone furnish me with its dimensions, please? I do need one with HDMI connectivity. Thank you.
Believe me I hear you!! Comcast touts such great customer service but there is NONE when it comes to this. Why there inventory isn't automated is beyond me. We should be able to log on somewhwere and see what inventory they have for a particular service center or like you said get on a list and have them call or email you when one is available. Horrible customer service when it comes to this.
How do I get a HDMI box? I don't want to unhook my box then chance going all the way to a store and waiting for service only to find there are no boxes available. Comcast, why not allow people to sign up and get a call when they are available? Does that make too much sense?
Well the stars must have aligned because when I walked into the store they had an HDMI box available. Of course, it took a couple of calls and resending the signal to get it up and running, but I'm glad I have it in place of the compenent cables.
I too feel your sense of frustration, Folks. I have been a Comcast customer for just over a week, having switched from DirecTv/Verizon, mostly to gain more internet speed. FIOS not available in my area.
Anyhow, I now have an HD recorder in my family room, and it's just fine. But, the Scientific Atlanta EXPLORER 3250 HD receiver for my other TV only has connectivity for an old-fashioned RCA 5-strand array which looks as if it could be used as a sash for a geezer Sumo wrestler from Texas (it's white, you see). The only thing missing is a longhorn belt buckle. The blasted thing looks like it could be used as a jumper cable for a stalled Boeing 747. I can't believe that this is the latest technology available from Comcast ! I can't seem to be able to get anyone from Comcast to tell me straight out if they have something more up-to-date available. I don't want to have a recorder in here, just a receiver.
Additionally, do we really HAVE TO have a combination modem/router that we must pay $7 a month for, or is something available from Amazon or elsewhere that Comcast would say is compatible with their system and permit us to use ? Thanks, everyone, for your help.
p.s. Re: the "Geezer" comment: Don't anyone get all bent out of shape about it. I just turned 75 in September..
That is so ridiculous in this day and age when they should have an online inventory and be able to look it up very easily. I will try getting one a couple of times but after that I will change over to directv. It's not ike there is a really close service center to me and I can just pop over. If they will not provide good customer service then I have no problem changing to directv that can provide me with what I want. It isn't like we pay pennies for this service either.
I've had HD for more than two years in our downstairs location and component cables don't bother me much there because the cables are in an entertainment center on which the TV sits (although it does make it difficult if not impossible to use Xfinity on-demand). We got an HD TV for Christmas for upstairs and when I swapped out the older upstairs box for HD I was told by the service center that "we don't have any HDMI boxes". When I went to Best Buy to get some shorter component cables, the sales people laughed and told me that Comcast technicians had the HDMI boxes on their trucks (why - they didn't explain) and that I was paying for HD but wouldn't be getting HD quality (which I have since confirmed).
I called customer service yesterday and was told there was no way that I could find out if HDMI boxes were available at my local store other than to disconnect the component cable box and take it in on the chance that one might be available. I'm going to do that today and continue to do it everyday until I get lucky I guess. The component cables keep the new flat screen (which is wall mounted) from sitting level on the wall so I have to get HDMI (one cable and it connects to a port on the TV that will allow it to sit flat on the wall instead of angled toward the ceiling). I really don't understand the problem with HDMI box availability and the lack of any means of obtaining one simply without such a struggle.
I just got an HD converter box and notice it was really slow and does not record very many shows. I was just going to unhook the one I have now and bring it to the service center but it sounds like it is much harder than that to get an hdmi one. Is anyone from comcast still monitoring this forum? What is the best way to get one and is there a way to check before going all the way to ther cervice center?
How can Comcast charge me an additional fee for an HD signal and have technicians installing boxes without HDMI connectivity? I am fortunate my TV has yet to be delivered. Not too happy about paying for services I am not receiving. I hope someone from this forum can help me out by sending me an HD box with HDMI connectivity. Not sure why I paid for a technician I ultimately didn't need and who didn't have the proper equipment, as pleasant as he may have been.
Promised a hdmi receiver when I signed up but turned out it wasn't to be. That & poor service (no service 50% of this time) in the 10 days since I signed are making the return to satillite service appear to be my best option. Told them today I was only going to wait till Thursday which makes two weeks then it's adios.
I've received a HDTV for Christmas and got a HDMI box from Comcast (the old, silver box) and over the weekend, there was noticable lag between the controller and the box. I couldn't even enter a 3 digit channel because the box took so long to recognize that I was entering more numbers. It would always take me to the On Demand channel. Then yesterday the box finally died. Called the 800 Comcast number and said they would credit me the $7.95 for the month since the box is dead. I would really like to get the newer style HDMI box that they have out now. My mom has one and its such a noticable difference in performance than the older style. I'm willing to wait for one if it means not having to constantly drive to the customer service center(Mt.Prospect,IL) once a week to see if they have one. $150+ a month for cable fees is getting a bit hard to swallow for mediocre equipment.
I was wondering how to get an hdmi compatible dvr as well. The Motorola dvr I've had for over a year is alright, but been waiting for upgraded ones to be available. the current one I have has trouble working with my audio receiver and hdtv since it doesn't come with hdmi capability. Thanks
I came to a service center but to only got an old box with no hdmi. I called customer service, one agent said most boxes are not hdmi. Another agent said service center has it. What should I do? I don't want to drive 1hr and another 45 mins in the line and come back empty. Please let me know how to get it? I've been with Comcast for many years and this is my first hd tv. Thanks.
Same problem here. Used chat to see if I could get one of the HDMI boxes. I was told I could just go to my local office and they didn't have any, said they weren't getting any anytime soon and that I could just use the component hook-up.
Why would I want to not use the best output to take full advantage if my upgraded cable and new HDTV. Was very disappointed to spend my entire lunch hour to take care of this for no reason. I don't understand why there is such a lack of these boxes in almost every market. It's very frustrating to have to drive all the way, especially when there are no local numbers posted on the site so you can call first.
When I first signed up for Comcast they were just making the transition over to a new kind of Motorola cable box, and I got one of the old ones that doesn't have an HDMI port. I didn't care at the time because my TV set was a cheapo off-brand HDTV that wasn't HDMI capable anyway. Just last month that TV kicked the bucket, so I got a good deal on a new set that does support HDMI. Thus my intention to get a new cable box.
So I live in Wallingford, CT which is a half-hour drive from Connecticut's main service center in Branford. However, I work in Middletown, which is a 5-minute drive from another Comcast service center in Middletown. I actually went there last year to replace a remote that stopped working. Yesterday I tried to call the Middletown office to see if they have any HDMI cable boxes. The phone number listed on Comcast's website for all the CT offices is the general 800-COMCAST number. I called & the CSR said she'd call the Middletown office to see if they had any in stock. She told me they did, so I went down there with my current cable box after work today. When I got there, they told me they really aren't even supposed to have ANY Motorola cable boxes (they have some other brand I've never heard of), and only keep a couple around "just in case." They weren't HDMI units. They said I'd have to go to Branford and see if they have any in stock. I asked if I could call the Branford office directly, and was told "No, you can only call the 800 number, and they'll call for you." I told her how Comcast said they would have the cable box I wanted in stock..."Sorry!" They said the reason no one's allowed to call the service centers is because it would be rude for the staff to answer the phone while they're helping customers in line. I don't blame the staff at the service center, but is it any less rude to lie to your customers? Or inconvience them by making them gamble on whether or not the hardware they want will be available?
It was just a minor inconvience today, but I'd be really upset if I drove all the way down to Branford only to find out they don't have what I need. Is there any way someone could confirm they have an HDMI cable box down there before I go? I plan on making the trip next Wednesday, 6/2. Any help would be appreciated.
Same problem in Reading, PA. Walked in with a HDMI DVR that needed to be replaced, and walked out with a component version. I was told to check back next month because there are no DVR's left that had HDMI. I just wish there was an easier way than checking back every so often.
Availability of HDMI boxes varies widely by region.
Stop by your local office and check. By us they usually have a sign on the door when they are out. The Christmas rush for HDMI boxes is over, and you might luck out. It's always bad in January for new boxes.
I would really like to get an HDMI box as well. When I went into Comcast the other day they told me they didn't have any and instead they had to give me a large box I can't hide behind my TV. Thank you.