Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎05-04-2010
Posts: 1

Getting sound but no picture on TV

Getting sound but no picture on TV.  Telephoning Comcast totally unsatisfactory

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Getting sound but no picture on TV

this thread is for xfinity online tv help.  Are you having problems with xfinity app or watching tv on your pc?

Posted by
New Visitor
Member Since: ‎11-26-2011
Posts: 1

Re: Getting sound but no picture on TV

I had the same problem.  The rep had me unplug the power and coax, wait, and plug it back in.  Oldest trick in the book, but it appears to be working now.

Posted by
Visitor
Member Since: ‎10-21-2003
Posts: 3

Re: Getting sound but no picture on TV

I have the same problem. I unplug for a minute and rep lug and it works fine. But a few days later, no picture, just sound.
Posted by
Official Employee
Member Since: ‎01-09-2012
Posts: 11,545

Re: Getting sound but no picture on TV