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Getting sound but no picture on TV

Posted by
Visitor
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Member Since: ‎05-04-2010
Posts: 1
Message 5 of 5 (9,938 Views)

Getting sound but no picture on TV

Getting sound but no picture on TV.  Telephoning Comcast totally unsatisfactory

4 REPLIES
Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 12,218
Message 1 of 5 (5,508 Views)

Re: Getting sound but no picture on TV

Posted by
Visitor
Member Since: ‎10-21-2003
Posts: 3
Message 2 of 5 (9,377 Views)

Re: Getting sound but no picture on TV

I have the same problem. I unplug for a minute and rep lug and it works fine. But a few days later, no picture, just sound.
Posted by
Visitor
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Member Since: ‎11-26-2011
Posts: 1
Message 3 of 5 (9,835 Views)

Re: Getting sound but no picture on TV

I had the same problem.  The rep had me unplug the power and coax, wait, and plug it back in.  Oldest trick in the book, but it appears to be working now.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 4 of 5 (9,904 Views)

Re: Getting sound but no picture on TV

this thread is for xfinity online tv help.  Are you having problems with xfinity app or watching tv on your pc?