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Posted by
New Visitor
Member Since: ‎03-06-2012
Posts: 1

Explorer set top not authorized for use.

I just bought a new TV for my living room after having your cable services for a little over a month now.  I had them set up the box for my 3rd TV and activate it, but now when I hooked it all up it says "Your explorer set top is not authorized for use".  I called a while ago and they said they would send a signal, but it still doesn't work.  Please help.

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,625

Re: Explorer set top not authorized for use.

No one on the forum can activate your box.  Please call Comcast support back.