Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎01-11-2011
Posts: 1
Accepted Solution

Digital Transport Adapter Model DC50Xu

I have Digital Transport Adapter Model DC50Xu installed and was working for weeks, yesterday (1/10/2011) the voice portion of dozens of channels has disappeared. I went online (comcast.com/digitalnow) to reload but this didn't work.  I tried to call 1-877-634-4434 but the line answered but no one was on the other end. Any suggestions?

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,602

Re: Digital Transport Adapter Model DC50Xu

Press the LANG button on the DTA remote. Do this on a channel that does not have sound. Check the rest to make sure they do also, you may have to press the LANG button on each channel that has no sound. Sometimes the signal coming in thinks that it is supposed to be another language or in SAP mode. I had a channel lose sound in the middle of a program and pressing LANG worked.


Posted by
Member Since: ‎04-04-2009
Posts: 5

Re: Digital Transport Adapter Model DC50Xu

Thank you for posting, it worked for me as wellSmiley Happy