Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
New Visitor
Member Since: ‎04-10-2011
Posts: 2

DVR won't play recorded shows

My DVR won't play recorded shows.  When I press "play" the screen is just black and won't play the show.  FF or REW doesn't work/help.

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,726

Re: DVR won't play recorded shows

When you have any odd issues like this, first start by unplugging the DVR for a minute, and then power it up again.  That will rebuild the database of the recorded shows.

 

If  that doesn't help, then the DVR might be starting to fail, and taking it and the remote to your local Comcast office would be the next step for a swap.

 

I take it you are still seeing the menu's and the list of recorded programs, it the show just won't show on the screen.

Posted by
New Visitor
Member Since: ‎04-10-2011
Posts: 2

Re: DVR won't play recorded shows

Yes, I can see everything.  Menus, etc.  It's just when I press play to watch the show, nothing.  Just a black screen.  I get the big looong green line showing it's recorded, it just won't play.

 

The DVR is only two months old too.

 

I will try the unplug method.  Thank you!

Posted by
New Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
Member Since: ‎01-12-2012
Posts: 2

Re: DVR won't play recorded shows

Did unplugging it actually work?  I've switched our dvr's out twice because of this.  Infinitely frustrating!