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DVR Clock did not update.

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Posted by
Visitor
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Member Since: ‎03-11-2012
Posts: 1
Message 10 of 10 (3,130 Views)

DVR Clock did not update.

The clock on my Xfinity DVR did not adjust for  Daylight Savings Time. Can't find any manual override. Very frustrating. Any help would be appreciated.

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Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,039
Message 9 of 10 (3,234 Views)

Re: DVR Clock did not update.

The clock including daylight savings time is sent from the local or regional headend.  There are many reports of the same thing happening to others.

 

Contacting Comcast support and putting in a help ticket will get it routed to the proper group to get it corrected, and the more that report it the better.

9 REPLIES
Posted by
Visitor
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Member Since: ‎03-22-2013
Posts: 1
Message 1 of 10 (1,424 Views)

Re: DVR Clock did not update.

The lisiting on my DVR Manager are an hour off.  Why didn't they update for Daylight Saving Time?  How can I change this?

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 12,222
Message 2 of 10 (1,601 Views)

Re: DVR Clock did not update.


6636 wrote:

Box did not update with daylight savings time


Apologies for this issue.

 

Most issues with the weekend time change have been individual set top issues. In this situation, most times the cable box is not able to communicate back to the local headend to obtain the correct time and other updates. 

Please give us a call at 1-800-COMCAST to arrange to have someone out to your home to investigate your issue further. 

It could be an issue with your cable box or a signal issue to the specific cable box at your home. Thanks for your patience.

Posted by
Visitor
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Member Since: ‎03-10-2013
Posts: 1
Message 3 of 10 (1,878 Views)

Re: DVR Clock did not update.

Box did not update with daylight savings time

Posted by
Visitor
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Member Since: ‎09-13-2007
Posts: 2
Message 4 of 10 (2,686 Views)

Re: DVR Clock did not update.

FYI....unplugging did not work.


ebailey19 wrote:

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?



ebailey19 wrote:

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?




Posted by
Visitor
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Member Since: ‎09-13-2007
Posts: 2
Message 5 of 10 (2,687 Views)

Re: DVR Clock did not update.

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?

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Member Since: ‎09-04-2005
Posts: 91
Message 6 of 10 (2,779 Views)

Re: DVR Clock did not update.

Try unpluging it ?

Posted by
Visitor
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Member Since: ‎03-16-2012
Posts: 2
Message 7 of 10 (2,801 Views)

Re: DVR Clock did not update.

We have two converter boxes, one with DVR and the other without.  The one without DVR did not update for daylight savings time last weekend.

Can you fix it?

Jim Rehwald

 

Posted by
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Member Since: ‎03-05-2012
Posts: 1
Message 8 of 10 (3,092 Views)

Re: DVR Clock did not update.

the clock on my tv channel listing did not spring forward...and so my shows are not showing at the right time??? how can i set my clock to the right time??

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Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,039
Message 9 of 10 (3,235 Views)

Re: DVR Clock did not update.

The clock including daylight savings time is sent from the local or regional headend.  There are many reports of the same thing happening to others.

 

Contacting Comcast support and putting in a help ticket will get it routed to the proper group to get it corrected, and the more that report it the better.