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Posted by
New Visitor
Member Since: ‎11-05-2011
Posts: 2

Can't get volume to work on remote

When I push either volume button or push mute, there is no change to the sound.  Instead, my remote just flashes: TV once, then CABLE twice.

 

I've tried changing the volume lock and deleting all macros and keymoves (code 980) with no success.

 

Any suggestions would be hugely appreciated!

Posted by
New Visitor
Member Since: ‎11-05-2011
Posts: 2

Re: Can't get volume to work on remote

Never mind.  For some reason my remote wasn't entering cable mode (weird, since it's never been a problem before today).  In case anyone else has the same issue, the solve is:



If your remote control doesn’t respond when you press a button, the remote may not be in Cable Mode.

To put the remote in Cable Mode:
• Press the Cable button. • Take the batteries out of the remote and put them back in.
• Press the up triangle button on the front of the converter box.
• Replace the batteries in the remote.
• If your remote doesn’t work after trying all of the above, you may need a replacement. Call 1-800-COMCAST (266-2278) to request a new remote.