Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎11-24-2012
Posts: 1

Cable box won't work

I have a cable box  It is a Scientific Atlanta Explorer 3250HD.  Last night it worked fine,  When I got up this morning, it said "boot".  I tried to power it on and off, nothing happened.  I tried unplugging it for both a few minutes and a longer period, nothing.  Do I need to bring it to the office for a new one?

Posted by
Bronze Problem Solver

Member Since: ‎12-13-2007
Posts: 3,325

Re: Cable box won't work

Cal Comcast first so they can try a remote reset, etc..   Then take it in for a replacement..