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Posted by
New Visitor
Member Since: ‎04-11-2012
Posts: 1

Cable box, lousy service.

How long does it take to resolve a technical issue on a cable box.

 

In my case, 3 weeks......yes, 3 weeks, with no resolution.

 

Frozen screen, no on demand, missed shows, hours on the phone with technicians that can't even see what the problem is.

 

Oh yeah, and a technician sent to my house, with, again, no resolution.

 

Moving on from Comcast.

Posted by
Official Employee
  • Comcast Approved! We are here to Help.
Member Since: ‎09-13-2006
Posts: 384

Re: Cable box, lousy service.

I've escalated the issue to the regional management team to take a look.

Steve Teow