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CABLE TV HAS NO PICTURE OR SOUND

Posted by
Edited on
‎05-04-2011 04:52 PM

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Member Since: ‎05-04-2011
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Message 1 of 3 (3,966 Views)

CABLE TV HAS NO PICTURE OR SOUND

[ Edited ]

I was having problems with no picture and no sound this morning and contacted comcast, they sent two signals to my cable box, had me unplug the co axial from the wall, unplug the tv and many hours later I have picture and sound but  now I only get 9 channels

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Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 16,352
Message 2 of 3 (3,961 Views)

Re: cable tv

Call them back, they should send another "hit" to the box to restore your full lineup.  This is if your getting "not authorized" messages on the missing channels.

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Message 3 of 3 (3,957 Views)

Re: cable tv

It doesnt say not authorized but the info bar is there at the bottom of the screen and it says whats on  but no pic or sound?

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