Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Have two cable boxes that will not turn on. Have tried to unplug and waited to plug in and they still will not turn on. Chat with comcast, was told that they are doing maintenance. But the tv with the dta is working, but only the box top boxes are being affected. Has anyone heard of this? Why does the boxes not turn on?
06-23-2011 12:32 PM
what boxes do you have? Do you mean you see no lights what so ever on them or they wont turn on to give you a picture, and its happening on two of them. That can't be a coincidence
06-23-2011 12:45 PM
Both are Cisco RNG150. No lights are on the front. They flash when you plug the box in but go off. No response from pressing the power button on the front or by remote.
06-23-2011 12:52 PM
unplug the cable from one of them and go directly to the tv with the coax cable? adjust your input, do you have a picture?
06-23-2011 12:55 PM
there has to be something going on with comast then like they said. I am really not familiar with that box.. I would sit tight and if you can use your one tv with the cable in to watch and keep an eye on the other. both are out so its definatly something on their end. Maybe someone else can lend some other advice.
06-23-2011 01:27 PM
Started new thread
01-18-2014 12:06 PM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Xfinity.com Feedback | Site Map