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Posted by
Recognized Contributor
Member Since: ‎04-28-2011
Posts: 385

Another South Florida Outage

Last night we got back our channels here in Palm Beach County, but now we cannot get channels 430 - 435, all HD broadcast networks.

 

Anyone else experiencing these problems?

Posted by
New Visitor
Member Since: ‎03-30-2007
Posts: 1

Re: Another South Florida Outage

Same in Port St Lucie

Posted by
Recognized Contributor
Member Since: ‎04-28-2011
Posts: 385

Re: Another South Florida Outage

I can't through to anyone on the phone, so I just sent a tweet to comcast cares on twitter.

Posted by
New Visitor
Member Since: ‎01-03-2012
Posts: 2

Re: Another South Florida Outage

Yes, Comcast is truly screwing up in this new year.  And 45 minutes ago I left a message via their phone number, and they told me I'd be called back in 9-13 minutes.  Add to that - I spent over two and a half hours in their Lake Worth office this morning, trying to replace a box, and I am INFURIATED.  If this is system-wide improvement, please let me go back to the Adelphia days, when I RARELY had issues!

 

 

Posted by
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Member Since: ‎01-03-2012
Posts: 2

Re: Another South Florida Outage

Yep!  Still down in Palm Beach Gardens.  Went to the office to see what the company line on the problem is and the place was mobbed -- service customer F27, my number was G68. 

Posted by
Recognized Contributor
Member Since: ‎04-28-2011
Posts: 385

Re: Another South Florida Outage

The first time I went to the "my account" page around 5 minutes ago it showed there weren't any problems, but now that page is showing that they do know bout the problem and that they are working on it.

 

When I had Adelphia I rarely had any issues too, it's only since their migration that I have had multiple problems with their service, multilpe dvr issues, ON Demand issue, eveything..

 

I'm so sick and tired of their lack of service. They really do stink.

Posted by
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Member Since: ‎01-03-2012
Posts: 1

Re: Another South Florida Outage

Out in Wellington, too.

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Posted by
Recognized Contributor
Member Since: ‎04-28-2011
Posts: 385

Re: Another South Florida Outage

Just went to my Account Page and it showed that there are NO problems in the area, but I still cannot get my HD stations, so I called them and there is a 45 -60 minute wait for a CS rep. Obviousy I will not wait to speak to someone, but why would they take off their warning message when there is still a problem?

 

This is totally insane.

Posted by
New Visitor
Member Since: ‎01-03-2012
Posts: 2

Re: Another South Florida Outage

The problem I have goes beyond loss of programming; my HD DVR evidently sent a signal through the HDMI cable which shut down my auduo/video receiver and has incapacitated it.  Anyone else experience this?  I don't believe it was a coincidence.  I think Comcast should replace my receiver.

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