Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,439,465

members

41

online now

1,667,577

discussions

Another South Florida Outage

Posted by
Regular Contributor

Member Since: ‎04-28-2011
Posts: 385
Message 9 of 9 (1,450 Views)

Another South Florida Outage

Last night we got back our channels here in Palm Beach County, but now we cannot get channels 430 - 435, all HD broadcast networks.

 

Anyone else experiencing these problems?

8 REPLIES
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-03-2012
Posts: 2
Message 1 of 9 (1,348 Views)

Re: Another South Florida Outage

The problem I have goes beyond loss of programming; my HD DVR evidently sent a signal through the HDMI cable which shut down my auduo/video receiver and has incapacitated it.  Anyone else experience this?  I don't believe it was a coincidence.  I think Comcast should replace my receiver.

Highlighted
Posted by
Regular Contributor

Member Since: ‎04-28-2011
Posts: 385
Message 2 of 9 (1,388 Views)

Re: Another South Florida Outage

Just went to my Account Page and it showed that there are NO problems in the area, but I still cannot get my HD stations, so I called them and there is a 45 -60 minute wait for a CS rep. Obviousy I will not wait to speak to someone, but why would they take off their warning message when there is still a problem?

 

This is totally insane.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-03-2012
Posts: 1
Message 3 of 9 (1,409 Views)

Re: Another South Florida Outage

Out in Wellington, too.

Posted by
Regular Contributor

Member Since: ‎04-28-2011
Posts: 385
Message 4 of 9 (1,425 Views)

Re: Another South Florida Outage

The first time I went to the "my account" page around 5 minutes ago it showed there weren't any problems, but now that page is showing that they do know bout the problem and that they are working on it.

 

When I had Adelphia I rarely had any issues too, it's only since their migration that I have had multiple problems with their service, multilpe dvr issues, ON Demand issue, eveything..

 

I'm so sick and tired of their lack of service. They really do stink.

Posted by
Visitor
  • The Community would like to Welcome you!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-03-2012
Posts: 2
Message 5 of 9 (1,433 Views)

Re: Another South Florida Outage

Yep!  Still down in Palm Beach Gardens.  Went to the office to see what the company line on the problem is and the place was mobbed -- service customer F27, my number was G68. 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-03-2012
Posts: 2
Message 6 of 9 (1,434 Views)

Re: Another South Florida Outage

Yes, Comcast is truly screwing up in this new year.  And 45 minutes ago I left a message via their phone number, and they told me I'd be called back in 9-13 minutes.  Add to that - I spent over two and a half hours in their Lake Worth office this morning, trying to replace a box, and I am INFURIATED.  If this is system-wide improvement, please let me go back to the Adelphia days, when I RARELY had issues!

 

 

Posted by
Regular Contributor

Member Since: ‎04-28-2011
Posts: 385
Message 7 of 9 (1,444 Views)

Re: Another South Florida Outage

I can't through to anyone on the phone, so I just sent a tweet to comcast cares on twitter.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-30-2007
Posts: 2
Message 8 of 9 (1,447 Views)

Re: Another South Florida Outage

Same in Port St Lucie