Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Getting this message on all content "Sorry, we've experienced some difficulty playing your video". I'm using an IPad1. I've unistalled and reinstalled the TV Player about 10 times, but still no luck. Help?
try clearing cache clearing cookies then sign out of the app, now restart your ipad, now log back into the ipad and then try again. If that does not work, download the xfinity remote app and try it on there.
02-06-2013 07:43 PM
I'm getting the same message, and nothing seems to work. other sources I've found suggested things like changing the DNS, using a different wifi, etc., and I've gotten nowhere. this just started happening yesterday, I watched a lot before then without any issue. I'm wondering if it's the app?
02-06-2013 10:54 PM
I too am experiencing this. I am currently using in iPod touch fifth-generation and every time that I tried to play video, even if it is downloaded, I get the same message. I have tried to reboot my device, restart my device, delete history, reinstall the app, disconnect my device from my account, and download the videos and tried to watch them. None of these methods have worked, for every time that I tried to play any videos, it says the same thing over and over again. I'm seriously stumped, and I don't know what to do.
02-08-2013 10:34 AM
I am also getting this ion an iPad mini
02-09-2013 10:42 PM
Question is are you guys jail broken???
02-09-2013 10:43 PM
Yes- but the jailbreak happened a day or so after the errors started happening. But if they're somehow related, it's easy enough to reverse the jb.
02-10-2013 11:04 AM
try the reverse see if that fixes things, if not its going to be something on comcasts end that will probably get fixed on monday.
02-10-2013 11:14 AM
I was able to fix this by doing a factory reset on my ipad and restoring from a backup... I realize that's less than ideal, but I did it for other reason's as well. My Ipad is not jailbroken.
02-10-2013 12:56 PM
Jailbroken on ios 6.1 and no luck on either app. Is there no work around?
02-10-2013 01:53 PM
I get the same message, brand new iPad, up to date...what to do? What does jailbreak mean?
02-10-2013 08:12 PM
jailbreak means you have hacked your ipad and you do certain things that arent exactly approved by apple. On the cydia market, there is an app called xCon that will patch most apps so they cant see that youre jailbroken, however that wont work with timewarner, or comcast.
02-10-2013 11:04 PM
Anyone get anywhere on this issue? Nothing's working for me.
02-15-2013 08:08 PM
Nope sadly I'm still having issues. I even un-jail broke and I'm still having issues
02-15-2013 10:10 PM
This worked for me: delete the app, restart your pad, then download app all over again
02-16-2013 08:54 AM
How long ago did you try doing that? I just tried (for maybe the 10th time) and that's still not working. unjailbreaking didnt fix the problem either. I just wish an admin would come along and say the bug is fixed...
02-17-2013 11:03 AM
02-18-2013 09:11 AM
02-25-2013 01:49 PM
posted on another thread as well but that one didn't make reference to being jailbroken. i'm jailbroken too but from what i'm reading that's likely not the issue. i'm using an ipad mini, anyone thing that makes a difference?
it works fine from the computer
04-10-2013 08:27 AM
Xfinity Player will not work by design if device is jail broken.
04-17-2013 07:29 AM
And more specifically and importantly - Comcast will NOT support your issue or their App if your device is jailbroken
04-17-2013 08:46 AM
ISSUE RESOLVED FOR JAILBREAK USERS!!!! Go to cydia and download xCon it patches the jailbreak detection, works as of today
05-13-2013 06:08 PM
05-13-2013 09:27 PM
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?
Did you try anything from some earlier posts (including one right before yours) regarding using xCon with a jailbroken phone to get this all working?
05-14-2013 04:44 PM
Having same problem on laptop. Every couple of minutes get the error "Sorry, we've experienced some difficulty playing your video...", refresh and have to watch three ads, and it runs for a few more minutes and then repeats. I think this started after upgrading to firefox v35.0.1 on a mac.
02-26-2015 03:37 AM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Xfinity.com Feedback | Site Map