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Posted by
Visitor
Member Since: ‎01-30-2013
Posts: 3

TV Player - Sorry, we've experienced some difficulty playing your video

Getting this message on all content "Sorry, we've experienced some difficulty playing your video".  I'm using an IPad1.  I've unistalled and reinstalled the TV Player about 10 times, but still no luck.  Help?

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: TV Player - Sorry, we've experienced some difficulty playing your video

try clearing cache clearing cookies then sign out of the app, now restart your ipad, now log back into the ipad and then try again.  If that does not work, download the xfinity remote app and try it on there.

Posted by
Contributor
Contributor
Member Since: ‎02-06-2013
Posts: 6

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I'm getting the same message, and nothing seems to work. other sources I've found suggested things like changing the DNS, using a different wifi, etc., and I've gotten nowhere. this just started happening yesterday, I watched a lot before then without any issue. I'm wondering if it's the app?

Posted by
New Visitor
Member Since: ‎02-08-2013
Posts: 1

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I too am experiencing this. I am currently using in iPod touch fifth-generation and every time that I tried to play video, even if it is downloaded, I get the same message. I have tried to reboot my device, restart my device, delete history, reinstall the app, disconnect my device from my account, and download the videos and tried to watch them. None of these methods have worked, for every time that I tried to play any videos, it says the same thing over and over again. I'm seriously stumped, and I don't know what to do.

Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I am also getting this ion an iPad mini 

Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Question is are you guys jail broken???

Posted by
Contributor
Contributor
Member Since: ‎02-06-2013
Posts: 6

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Yes- but the jailbreak happened a day or so after the errors started happening. But if they're somehow related, it's  easy enough to reverse the jb.

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: TV Player - Sorry, we've experienced some difficulty playing your video

try the reverse see if that fixes things, if not its going to be something on comcasts end that will probably get fixed on monday.

Posted by
Visitor
Member Since: ‎01-30-2013
Posts: 3

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I was able to fix this by doing a factory reset on my ipad and restoring from a backup...  I realize that's less than ideal, but I did it for other reason's as well.  My Ipad is not jailbroken.

Posted by
New Visitor
Member Since: ‎02-10-2013
Posts: 1

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Jailbroken on ios 6.1 and no luck on either app. Is there no work around?

Posted by
New Visitor
Member Since: ‎02-10-2013
Posts: 3

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I get the same message, brand new iPad, up to date...what to do?  What does jailbreak mean?

Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

jailbreak means you have hacked your ipad and you do certain things that arent exactly approved by apple.  On the cydia market, there is an app called xCon that will patch most apps so they cant see that youre jailbroken, however that wont work with timewarner, or comcast.  

Posted by
Contributor
Contributor
Member Since: ‎02-06-2013
Posts: 6

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Anyone get anywhere on this issue? Nothing's working for me.

Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Nope sadly I'm still having issues.  I even un-jail broke and I'm still having issues

Posted by
New Visitor
Member Since: ‎02-10-2013
Posts: 3

Re: TV Player - Sorry, we've experienced some difficulty playing your video

This worked for me: delete the app, restart your pad, then download app all over again

Posted by
Contributor
Contributor
Member Since: ‎02-06-2013
Posts: 6

Re: TV Player - Sorry, we've experienced some difficulty playing your video

How long ago did you try doing that? I just tried (for maybe the 10th time) and that's still not working. unjailbreaking didnt fix the problem either. I just wish an admin would come along and say the bug is fixed...

Posted by
New Visitor
Member Since: ‎02-10-2013
Posts: 3

Re: TV Player - Sorry, we've experienced some difficulty playing your video

I just did it about 4-5 days ago and it worked (but I do have the newest iPad, if that makes a difference).
Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Still nothing
Posted by
Contributor
Contributor
Member Since: ‎02-06-2013
Posts: 6

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Still nothing. The other xfinity app, the dvr one, has a play now function similar to the TV player, kinda buggy though. Not that the TV player was great.
Posted by
New Visitor
Member Since: ‎04-10-2013
Posts: 2

Re: TV Player - Sorry, we've experienced some difficulty playing your video

posted on another thread as well but that one didn't make reference to being jailbroken.  i'm jailbroken too but from what i'm reading that's likely not the issue.  i'm using an ipad mini, anyone thing that makes a difference? 

it works fine from the computer :smileysad:

 

Posted by
New Visitor
Member Since: ‎07-16-2008
Posts: 2

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Xfinity Player will not work by design if device is jail broken.

Posted by
New Visitor
Member Since: ‎07-16-2008
Posts: 2

Re: TV Player - Sorry, we've experienced some difficulty playing your video

And more specifically and importantly - Comcast will NOT support your issue or their App if your device is jailbroken

Posted by
Contributor
Member Since: ‎02-09-2013
Posts: 8

Re: TV Player - Sorry, we've experienced some difficulty playing your video

ISSUE RESOLVED FOR JAILBREAK USERS!!!! Go to cydia and download xCon it patches the jailbreak detection, works as of today

Posted by
New Visitor
Member Since: ‎05-13-2013
Posts: 1

Re: TV Player - Sorry, we've experienced some difficulty playing your video

[ Edited ]
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?
Posted by
Bronze Problem Solver
Member Since: ‎02-27-2013
Posts: 886

Re: TV Player - Sorry, we've experienced some difficulty playing your video


DFPFilms1 wrote:
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?

Did you try anything from some earlier posts (including one right before yours) regarding using xCon with a jailbroken phone to get this all working?

Posted by
New Visitor
Member Since: ‎02-26-2015
Posts: 1

Re: TV Player - Sorry, we've experienced some difficulty playing your video

Having same problem on laptop. Every couple of minutes get the error "Sorry, we've experienced some difficulty playing your video...", refresh and have to watch three ads, and it runs for a few more minutes and then repeats. I think this started after upgrading to firefox v35.0.1 on a mac.

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