I'm trying to set up internet service with xfinity app. When I log in the app tells me "To continue, the primary user has to grant access." but I am the primary user? Do I need to grant myself access somewhere?
Hi kmd12, in order to help troubleshoot this issue I will need to verify the user ID that you are attempting to login into xFi with. I will reach out via private message.
Hello kmd12. I just wanted to followup on this. Were you able to get in using the xFi app?
Please let us know if there is anything further you need.