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xFi

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New Poster

xFi

I got a new xFi Enabled Modem, however the xFi app wouldn’t work and says I need to upgrade. Tried the web portal, says I successfully upgraded to the new equipment but doesn’t fix the issue.  Tried rebooting. Didn’t work. Can someone please help me?

 

Accepted Solution

Re: xFi

Called 1800comcast to speak with tech support.

Turns out it was a database issue with Comcast.

After leveling up to Leo with Advanced Repair, he was able to diagnose and fix the problem.

He said I had done everything correctly, but that for some reason the xFi database was not correctly updated.

It took about 12 hours for the resolution to be reflected on our end, but we are all good to go now.

Thank you Leo!

 

 

View answer in context
Service Expert

Re: xFi

Can you use the website for xFi?

https://internet.xfinity.com/




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New Poster

Re: xFi

That link gives me this error: https://internet.xfinity.com/not-eligible

Though I am online, and logged in, I get this screen.

(same if I log out)

screenshot:

 

 

Service Expert

Re: xFi


Ddogdaddy wrote:

That link gives me this error: https://internet.xfinity.com/not-eligible

Though I am online, and logged in, I get this screen.

(same if I log out)

screenshot:

screenshot-WEB.jpg

 


Probably because you don't have an xFi gateway.

https://www.xfinity.com/support/internet/xfinity-xfi-overview/




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: xFi

Called 1800comcast to speak with tech support.

Turns out it was a database issue with Comcast.

After leveling up to Leo with Advanced Repair, he was able to diagnose and fix the problem.

He said I had done everything correctly, but that for some reason the xFi database was not correctly updated.

It took about 12 hours for the resolution to be reflected on our end, but we are all good to go now.

Thank you Leo!

 

 

Official Employee

Re: xFi

Hi Ddogdaddy,  thank you for posting how this was repaired.  If you have any questions in the future please let us know.

 

Thank you


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