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xFi connected, but with no internet access

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Message 1 of 2
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I received my brand new Arris TG862G modem from Comcast today. I followed the activation instructions on the xFi app, but after completing setup, the app doesn't connect to the gateway it seems, and the wifi doesn't work. It prompts me to restart the gateway activation steps again. On my desktop, I'm getting the same result, connected to the network, but no internet access.

 

I have tried the setup on the app several times now, and am at my limit for the day. I just want this to work, and be helpful....plz help!

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Message 2 of 2
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Apologies for the delayed response and the issues you experienced connecting to the Internet with your new xFi Gateway. Please let me know if you're still having problems accesing the Internet/xFi.  If so, we'll get them resolved for you as soon as possible.  




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