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xFi app problems

Posted by
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Message 1 of 6
178 Views
Comcast had me upgrade my Arris TG862 to an Arris DPC3941T to sign up for xFi.
Chat and tech service say new modem should be compatible, but have been unable to connect me to app. Say it
is an "internal problem" and that they are working on it. Very frustrated with no answers. The reason I wanted xFi was to verify ridiculous data usage numbers Comcast is alleging, and now I can't even access device usage data. 
5 REPLIES
Posted by
Official Employee

Message 2 of 6
134 Views

Hi 1jloper, thank you for reaching out and apologies for your experiences with the Xfi app,  I am showing your issue has been forwarded to our tier 3 team who will assist in reviewing this earlier.

 

If you have any questions in the future please let us know.

 

Thank you




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Posted by
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Message 3 of 6
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Anxiously awaiting answers!

Posted by
Official Employee

Message 4 of 6
127 Views

Thank you for the reply, and though I don't have an ETA they should reach out soon.  

 

Thank you




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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
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Message 5 of 6
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Still anxiously awaiting!!

Posted by
Official Employee

Message 6 of 6
90 Views

Hi 1jloper, I can review this ticket further for you, please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you

 

 




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Official Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon