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xFi app not working

New Poster

xFi app not working

My xFi app was working before. Now it says settings currently unavailable and I am unable to use that app.
Service Expert

Re: xFi app not working

How close are you to your wifi - are you not at your residence?




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Official Employee

Re: xFi app not working

Are you still experiencing this problem? The "Settings Currently Unavailable" message in xFi typically means that your Gateway device has gone offline. Once you can confirm it's back online, try force closing out of the app and re-launching to see if the app responds properly. 

If you're internet service is working fine, but you continue to receive this message, please let us know and we'd be happy to look into it. 

 


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Frequent Visitor

Re: xFi app not working

I also am unable to get xfi to work. Despite the Xfnity Gateway being online, and force-quitting and restarting the app.  All I get is "Settings currently unavaible".

New Poster

Re: xFi app not working

I keep getting this too despite gateway being up and reinstalling the app
New Poster

Re: xFi app not working

Hi! Our cable/internet/WiFi is working just fine but my xFi app is all of a sudden telling me: “settings currently unavailable”, and I am at home. How do I fix this?
Service Expert

Re: xFi app not working


@Ashley7103 wrote:
Hi! Our cable/internet/WiFi is working just fine but my xFi app is all of a sudden telling me: “settings currently unavailable”, and I am at home. How do I fix this?

Try reinstalling the app.




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New Poster

Re: xFi app not working

Same problem here. Just got the gateway. Both app and web page show same error. Reinstalling app didn't work. I have yet to connect to the xfi interface. Internet is fine, I just can't look at settings for router or gateway.
Service Expert

Re: xFi app not working


@JDW24 wrote:
Same problem here. Just got the gateway. Both app and web page show same error. Reinstalling app didn't work. I have yet to connect to the xfi interface. Internet is fine, I just can't look at settings for router or gateway.

Can you use the web interface?

https://internet.xfinity.com/




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New Poster

Re: xFi app not working

No, the web interface doesn't work either. I also tried connecting through the TV, and followed the restart instructions. No dice.
Service Expert

Re: xFi app not working

It sounds like you don't have xFi.

https://www.xfinity.com/support/articles/xfinity-xfi-overview




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New Poster

Re: xFi app not working

Chatted with Comcast. They asked me to login as admin. I was at work and couldn't. Then when I arrived home, my Xfi was working. I'd suggest all of you that get the cannot connect error to contact Comcast, preferably at home. I'm guessing it's a server side issue.
Problem Solver

Re: xFi app not working

My app doesn’t work despite reinstalling the app. Web interface is fine. Get following error on app.

CDB68E4E-02E8-4EE1-9321-5C7335686680.jpegxFi app not working

 

Service Expert

Re: xFi app not working


@jweaver0312 wrote:

My app doesn’t work despite reinstalling the app. Web interface is fine. Get following error on app.

CDB68E4E-02E8-4EE1-9321-5C7335686680.jpegxFi app not working

 


What smart device are you using?




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Problem Solver

Re: xFi app not working

iPhone but the app seems to be working at the moment.
New Poster

Re: xFi app not working

Just downloaded the XFi app 4 days ago. The first 2 days app worked. Last two days, app has been unavailable. WiFi is working for all the devices in home.
Service Expert

Re: xFi app not working

Check to see if there is an update to the xFi app.




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Problem Solver

Re: xFi app not working

App stopped working again. No updates for the app from the App Store.
Current version: 1.9.0
Service Expert

Re: xFi app not working


@jweaver0312 wrote:
App stopped working again. No updates for the app from the App Store.
Current version: 1.9.0

Are you having any issues with your gateway?




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Problem Solver

Re: xFi app not working

Other than speed issues that they are working on fixing, no.
Service Expert

Re: xFi app not working

My app doesn't work whenever I get an interruption on my gateway.  It can last for a few minutes or more.




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Problem Solver

Re: xFi app not working


@RobertWy wrote:

My app doesn't work whenever I get an interruption on my gateway.  It can last for a few minutes or more.


Mine has been like it for a few days now.

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