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xFi app doesn't pause WiFi anymore

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Message 1 of 3
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When I try and pause my children's internet it doesn't pause them anymore. It used to work great and now it doesn't. Please help!

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Posted by
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Message 2 of 3
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Hi rylohnes, I can take a look into this for you. I will reach out privately. 




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Message 3 of 3
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Hi,

I am having the same issues with not being able to control the wi-fi when it comes to my children and any other devices in my house. Both the mobile XFI app and on the website both show devices paused but in fact they are not and the internet is still in use on the "paused" devices. Is there a resolution to this problem which alot of people are having?