Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,292

members

1,381

online

36,584

topics

Top

xFi  - We need an internet connection. help?

ANSWERED
Regular Contributor

xFi  - We need an internet connection. help?

I am connected to my network (wifi) but now the xFi app (android) says:  We need an internet connection.

I try hitting Continue and nothing happens... same message.

 

This has been an issue before and I just kept trying and it worked. This time I cannot use the app.

 

I tried uninstall and intstall again and even rebooted the modem.

 

Thoughts?

 

Accepted Solution

Re: xFi  - We need an internet connection. help?

Hi desmo907, there was a setting applied in the Android v1.6 of the app that was causing this message to pop. The team has since reverted that setting, but in order to clear it from your app, I suggest going into Settings and under the xFi App, clear out App Data and App Cache. 

Let me know if this does not resolve the issue. 

 

View answer in context
Service Expert

Re: xFi  - We need an internet connection. help?


desmo907 wrote:
I am connected to my network (wifi) but now the xFi app (android) says:  We need an internet connection.

I try hitting Continue and nothing happens... same message.

 

This has been an issue before and I just kept trying and it worked. This time I cannot use the app.

 

I tried uninstall and intstall again and even rebooted the modem.

 

Thoughts?

 


I have a Samsung tablet and I just connected to my XB3 wi-fi and I was able to use the xFi app.  Check your connection.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: xFi  - We need an internet connection. help?

Hi desmo907, there was a setting applied in the Android v1.6 of the app that was causing this message to pop. The team has since reverted that setting, but in order to clear it from your app, I suggest going into Settings and under the xFi App, clear out App Data and App Cache. 

Let me know if this does not resolve the issue. 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: xFi  - We need an internet connection. help?

The first person I talked to sent an "update" to my Gateway.

That messed up my Wifi and disconnected my phone.  She called back.

I was then sent to 2nd level help but then disconnected with them.

I called back later and got to them again.

They had no idea what update had been sent byt first person.

They told me to press the little button in the hole) in the back of the Gateway to reset to factory.

That seemed to clear the Wifi issue  caused by whatever "update" was sent and my original issue of the xFi app not connecting is not fixed too.

 

Thx

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 518 views
  • 0 kudos
  • 3 in conversation