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xFi Pods not in connected list but are connected

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xFi Pods not in connected list but are connected

I set up my pods easily enough. My Network status says Gateway and Pods connected but they do not show in my connected or unconnected list under what I named them or pod. Any help to find them or make them show up in list would be appreciated.

 

 

Thanks,

Joe


Accepted Solutions
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Official Employee

Re: xFi Pods not in connected list but are connected

joeec  --

Thanks for reaching out.  I believe you may be looking in your Devices tab & expecting to see the xFi Pods in the Connected & Not Connected lists.  Pods will show up in the xFi mobile app and website under the Network tab.  

Please let me know if this answers your question! 

 

Thanks,

Rachel


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Official Employee

Re: xFi Pods not in connected list but are connected

Hello , please click on this link for more information on how to correct this issue. For further assistance please reach back out to me here. 

Highlighted
Official Employee

Re: xFi Pods not in connected list but are connected

joeec  --

Thanks for reaching out.  I believe you may be looking in your Devices tab & expecting to see the xFi Pods in the Connected & Not Connected lists.  Pods will show up in the xFi mobile app and website under the Network tab.  

Please let me know if this answers your question! 

 

Thanks,

Rachel