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xFi Pods Launch Nationwide

Official Employee

xFi Pods Launch Nationwide

We're happy to announce the national availability of xFi Pods which give Xfinity Internet customers an innovative, new option for their whole-home WiFi needs.

The small, easy to install adaptive pods plug into any electrical outlet, pair with either the xFi Wireless Gateway or the xFi Advanced Gateway, and help customers extend reliable WiFi coverage to hard-to-reach areas of their home.

You can read more about the launch here -- 

https://corporate.comcast.com/press/releases/comcast-announces-nationwide-launch-of-xfi-pods-a-new-w...

You can purchase Pods here -- 

https://www.xfinity.com/learn/internet-service/wifi/xfi-pod-3pack

Pods FAQs -- 

https://www.xfinity.com/support/articles/xfi-pods-faqs

 

 

Please let us know if you have any questions!


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New Poster

Re: xFi Pods Launch Nationwide

Bought the 3 pack, did the whole reset up my home network, pod appears to pair w device via Bluetooth but connection to network fails. Tried each pod, different plugin locations....fail. What’s the return process?
Service Expert

Re: xFi Pods Launch Nationwide


@Scottyranks wrote:
Bought the 3 pack, did the whole reset up my home network, pod appears to pair w device via Bluetooth but connection to network fails. Tried each pod, different plugin locations....fail. What’s the return process?

Did you call 1800comcast and explain your issue?




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Frequent Visitor

Re: xFi Pods Launch Nationwide

Same problem.  Talked to 6-8 reps including 3 supervisors.  One said I need a different Firmware.  Been waiting over a week to get the Firmware pushed to my box with no luck.......

 

COMAST XFINITY - PLEASE HELP!!!!

Service Expert

Re: xFi Pods Launch Nationwide


@dmatt56 wrote:

Same problem.  Talked to 6-8 reps including 3 supervisors.  One said I need a different Firmware.  Been waiting over a week to get the Firmware pushed to my box with no luck.......

 

COMAST XFINITY - PLEASE HELP!!!!


What is the make and model of your gateway?




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New Poster

Re: xFi Pods Launch Nationwide

I am considering purchasing xFi pods. I understand your gateway must have the same username and password for both bands. Mine has the same password for both bands but different usernames. If I change to the same username will I have to reconnect all my devices or not, since I am not changing the password?
Service Expert

Re: xFi Pods Launch Nationwide

Other than Xfinity Internet and an xFi Gateway, is there anything else that is required to use xFi Pods?
In order to activate and use your Pods, your home network must have the following settings enabled:

  • A password to join your WiFi network (i.e., your WiFi Security Mode setting must be one that's password protected, not Open).
  • One WiFi network name and password. (i.e., you cannot have a separate WiFi network name and password for your 2.4 and 5 GHz WiFi networks.)
  • An enabled and broadcasting WiFi network (i.e., your WiFi network cannot be disabled through the Gateway's Admin Tool (10.0.0.1)).

When you activate your Pods, you may be prompted to make any of the above changes to your settings if they are required.

 

https://www.xfinity.com/support/articles/xfi-pods-faqs




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New Poster

Re: xFi Pods Launch Nationwide

Thank you I already read that. My question is: since my 2.4 and 5 GHz networks already have the same password, if I change the name of one (so both have the same name), do I need to reconnect all my devices-since they are already signed in using the same password.
Service Expert

Re: xFi Pods Launch Nationwide


@AMV5587 wrote:
Thank you I already read that. My question is: since my 2.4 and 5 GHz networks already have the same password, if I change the name of one (so both have the same name), do I need to reconnect all my devices-since they are already signed in using the same password.

Only those that are using an SSID that you remove.  For instance, if you have SSID1 for 2.4 and SSID2 for 5.0 and you change SSID1 to SSID2, only those devices that are using SSID1 will have to reconnect using SSID2.




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Official Employee

Re: xFi Pods Launch Nationwide

Scottyranks -- Thanks for reaching out. We're happy to help troubleshoot the issue you are experiencing with Pods. Are you seeing any specific errors? Any screenshots you can share would be helpful. Thanks! Rachel

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New Poster

Re: xFi Pods Launch Nationwide

I accidentally ordered the pods how can I cancel this?
Service Expert

Re: xFi Pods Launch Nationwide

Try calling 1800comcast?

https://www.xfinity.com/support/articles/xfi-pods-faqs




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