When attempting to enable the xFi app and logging in with proper credentials, the app again will not go further than saying I need an equipment upgrade. When I acknowledge I need new equipment (even though I don't but there is nothing else I can choose on the app at this time) the system reaches out and comes back with a message that it looks like I already upgraded. At this point when I attempt xFi features I get routed back to the Need New Equipment screen.
This continuous loop continues even went accessing the Xfinity website (and yes I'm logged in) when I depress the wireless/wifi icon on the top banner of the webpage the computer is directed to a xfinity xFi "Upgrade for This Experience" site.
Therefore, I cannot leverage any of the xFi features and I am very frustrated. What is the deal with this. Seems to be happening to a lot of people. Someone please help.
Thank you in advance.
Thanks for reaching out. I can check to see what's causing this for you on the backend. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.