Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,487

members

589

online

29,174

topics

Top

port forwarding

New Poster

port forwarding

I keep getting the error message "We're having some trouble  Please try again. If the problem persists, check back later," and it has been a few weeks. I am not sure what to do, I have tried multiple devices and it says it for all of them.

 edit: I have just found out that the portfoward only DOESN'T work for Minecraft's port (25565), which is the main reason why I am trying to portforward.

Service Expert

Re: port forwarding

Does this help?

https://www.xfinity.com/support/articles/xfi-port-forwarding




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: port forwarding

No, that is what I am doing to setup the port. When I comfirm the port I receive the error message. (it only does it for Minecraft/25565))
Official Employee

Re: port forwarding

Sorry for the issues you're running into. If you follow the steps provided below, are you able to manually enter devices this way?  
1. Visit xfinity.com/myxFi or open the xFi app and sign in with your Xfinity username and password.
2. Select More. (If you are using the xFi app, select More from the bottom navigation bar and then select Advanced Settings.)
3. Select Port Forwarding from the menu.
4. Select Add Port Forward.
Note: If you've previously set up a port forward from your Gateway's Admin Tool (http://10.0.0.1), you should see it listed in the xFi Port Forwarding settings. Once you access port forwarding, Bedtime Mode or pause/unpause a device through xFi, you will no longer be able to access similar features (port forwarding, block or scheduled block) through the Gateway's Admin Tool (http://10.0.0.1).
5. Choose the household device for the port forward you are setting up from the drop-down list of connected devices. Note: If you don't see the device listed, it may not be connected to your home network.
6. Choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specific port numbers, ranges and/or protocols.
7. Select Apply Changes to complete the setup of the port forward.
8. The device you set up for this port forward can now use these settings.

Note: If you are unsure what port settings to choose, reference the device manual or the application you are trying to use. Opening unnecessary ports is not recommended, as it poses a security risk.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 157 views
  • 0 kudos
  • 3 in conversation