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installed xFi yesterday and now my two small cable boxes dont work

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installed xFi yesterday and now my two small cable boxes dont work

Help. I installed the new xfi gateway yesterday, then realized that my two "small" cable boxes stopped working. the main x1 box continues to work. I talked with comcast, they did not know and want to send a tech out. here is the thing - when i shut off the new xfi gateway modem, my small boxes start to work again.  any ideas?

Official Employee

Re: installed xFi yesterday and now my two small cable boxes dont work

Hi mgeremia, when you say your boxes aren't working do you get an error message on the screen?


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Official Employee

Re: installed xFi yesterday and now my two small cable boxes dont work


mgeremia wrote:

Help. I installed the new xfi gateway yesterday, then realized that my two "small" cable boxes stopped working. the main x1 box continues to work. I talked with comcast, they did not know and want to send a tech out. here is the thing - when i shut off the new xfi gateway modem, my small boxes start to work again.  any ideas?


On your gateway, on the back, is the moca light on or off?


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