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https://internet.xfinity.com/

Posted by
Contributor

Message 1 of 4
105 Views

The web page for Comcast XFINITY xFi  does not load.  I get this everytime

2017-07-17 (1).png

3 REPLIES
Posted by
Official Employee
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Message 2 of 4
97 Views

Apologies you're unable to access the site. What browser are you using?  Have you been able to access the site previously?  




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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
Admin1

Message 3 of 4
83 Views

@67ccacct,

 

I apologize for the inconvenience you are experiencing. As of now, I am unable to replicate the issue you are experiencing when using the following browsers: Mozilla Firefox, Internet Explorer, and Google Chrome. 

 

Have you tried clearing your cache and cookies and trying to reload the webpage again?

 

Also, you can download the XFi app to avoid these type of issues with the website.

To download the app for Apple devices go here: https://itunes.apple.com/us/app/xfinity-xfi/id1178765645?ls=1&mt=8

For Android devices you can download the app here: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome

 

If you are still experiencing issues, please provide your browser and version information here for additional assistance. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 4 of 4
75 Views

Flushed cache still hapens with Edge.  Installed Chrome and get a crazy message To access xFi, you'll need to upgrade your service/equipment

 

I have Triple Play and I am eligable.

 

 

also I just noticed on my account/settings     Internet Service Details
WiFi credentials
Error accessing data, please try again later