Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,493

members

1,062

online

36,058

topics

Top

https://internet.xfinity.com/

Contributor

https://internet.xfinity.com/

The web page for Comcast XFINITY xFi  does not load.  I get this everytime

2017-07-17 (1).png

Official Employee

Re: https://internet.xfinity.com/

Apologies you're unable to access the site. What browser are you using?  Have you been able to access the site previously?  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Administrator
Administrator

Re: https://internet.xfinity.com/

@67ccacct,

 

I apologize for the inconvenience you are experiencing. As of now, I am unable to replicate the issue you are experiencing when using the following browsers: Mozilla Firefox, Internet Explorer, and Google Chrome. 

 

Have you tried clearing your cache and cookies and trying to reload the webpage again?

 

Also, you can download the XFi app to avoid these type of issues with the website.

To download the app for Apple devices go here: https://itunes.apple.com/us/app/xfinity-xfi/id1178765645?ls=1&mt=8

For Android devices you can download the app here: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome

 

If you are still experiencing issues, please provide your browser and version information here for additional assistance. 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: https://internet.xfinity.com/

Flushed cache still hapens with Edge.  Installed Chrome and get a crazy message To access xFi, you'll need to upgrade your service/equipment

 

I have Triple Play and I am eligable.

 

 

also I just noticed on my account/settings     Internet Service Details
WiFi credentials
Error accessing data, please try again later

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 825 views
  • 0 kudos
  • 3 in conversation