Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,330

members

1,675

online

36,404

topics

Top

device won't unpause

New Poster

device won't unpause

I downloaded the xFi app and used it a few times to pause and unpause my son's ipod. Now, his ipod will not unpause even though the app says it is unpause. We have tried restarting the Wi-Fi, taking his device the network and putting it back on, and had his device forget the network then sign back into it. Nothing has worked. Does anyone know of a fix for this?
Service Expert

Re: device won't unpause

I had some luck calling 1800comcast.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: device won't unpause

Hi jenf66, did you call into 1-800-XFINITY and get this issue resolved?

If you have not and the iPod is still paused, please let me know. I would be happy to work with you on this. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: device won't unpause

I am having the same issue. Rested the gateway and the internet connection. Also forgot the network and added back. Restarted all devices. App says active but the "Labtop" being the device says still pause and visit. "Internet.xfinity. " endless cycle.
Service Expert

Re: device won't unpause


Teejjjj wrote:
I am having the same issue. Rested the gateway and the internet connection. Also forgot the network and added back. Restarted all devices. App says active but the "Labtop" being the device says still pause and visit. "Internet.xfinity. " endless cycle.

Did you try calling 1800comcast?  They were swamped yesterday.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: device won't unpause

Teejjjj, 

 

Were you able to get your laptop unpaused in the xFi app? What type of device are you using to try and unpause the laptop? I'd like to gather the steps that will walk you through resolving this. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 729 views
  • 0 kudos
  • 5 in conversation