Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,949

members

739

online

36,141

topics

Top

can't get my Xfinity public hotspot to activate

Regular Visitor

can't get my Xfinity public hotspot to activate

Eventhough I have "enabled" the Xfinity public hotspot, it doesn't appear.

Service Expert

Re: can't get my Xfinity public hotspot to activate

What does the website say about it being active?

https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: can't get my Xfinity public hotspot to activate

Thanks for responding and I followed your link. It shows that my xfinitywifi is “enabled”, but it isn’t there.
Service Expert

Re: can't get my Xfinity public hotspot to activate


@chessman12345 wrote:
Thanks for responding and I followed your link. It shows that my xfinitywifi is “enabled”, but it isn’t there.

Try toggling it off and on.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: can't get my Xfinity public hotspot to activate

Thanks again for your suggestion (disable/enable). Actually I have already tried this and it didn’t work.
Official Employee

Re: can't get my Xfinity public hotspot to activate

Hi, chessman12345 - I can check your gateway, please send me a private message and include your full name, the account holder's name as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 140 views
  • 0 kudos
  • 3 in conversation