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Xfinity xFi. Unable to access via mobile app

New Poster

Xfinity xFi. Unable to access via mobile app

I upgraded my modem yesterday and the xfinity xfi app does not work. Called support twice and was told they are escalating it and I would get a call back. No call in two days. Anyone have any ideas? Says I need to upgrade modem and app freezes.
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New Poster

Re: Xfinity xFi. Unable to access via mobile app

No one? Is this Comcast too? Lol.
Official Employee

Re: Xfinity xFi. Unable to access via mobile app

Hi Rpasko, I apologize for the delayed response! It looks like you do have an xFi capable Gateway, but it may not have the latest firmware. I have located the open xFi ticket on your account and have reached out to see if we can get it moving along. Someone from care should be reaching out soon. 


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Official Employee

Re: Xfinity xFi. Unable to access via mobile app

Hi Rpasko,

 

Have you been contacted by anyone in regards to your issue with the Xfi App? 


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New Poster

Re: Xfinity xFi. Unable to access via mobile app

Yes
Official Employee

Re: Xfinity xFi. Unable to access via mobile app

Hi @Rpasko. Just following up, were you able to get into the XFi app and was everything working correctly? 


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