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Xfinity wifi hot spots pop up not there on my phone

Contributor

Xfinity wifi hot spots pop up not there on my phone

I have a Samsung Galaxy Luna J3 Pro Tracfone Android. I can connect to all kinds of free wifi at stores but when I try to connect to the Xfinity wifi hot spots it will not pop up with the Xfinity log on display. Two other older phones had no problem popping up and connecting. Do you know what the problem might be and have a solution?
Official Employee

Re: Xfinity wifi hot spots pop up not there on my phone

Hi Steve1951X, 

 

I've just replied to your private message, when you have a moment, please reply to me in a private message with the requested information and I can help isolate the cause of your issues. 


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