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Xfinity Gateway Problem

Frequent Visitor

Xfinity Gateway Problem

Yesterday night I acidentally deleted/blocked my iPhone from my home xfinity network. So whenever I try and connect back to the network on my iPhone I always get the same error "your device is paused." I need to fix this without hard resetting the network. If I have to hard reset the network, please provide a solution. HELP!?

Service Expert

Re: Xfinity Gateway Problem


cmiller173 wrote:

Yesterday night I acidentally deleted/blocked my iPhone from my home xfinity network. So whenever I try and connect back to the network on my iPhone I always get the same error "your device is paused." I need to fix this without hard resetting the network. If I have to hard reset the network, please provide a solution. HELP!?


Are you able to use the web interface to unpause it?

https://internet.xfinity.com/




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Frequent Visitor

Re: Xfinity Gateway Problem

The web interface doesn’t matter because no matter how much I pause/unpairs it, it doesn’t work.
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Re: Xfinity Gateway Problem

Hello?
Official Employee

Re: Xfinity Gateway Problem

 

cmiller173, let's take a look at unpausing your iphone. Please send me your full name and address in private message for help. 


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