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Xfi issues with port forwarding

Posted by
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Message 1 of 6
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Keeps getting "we're having some trouble" error evrytime I try to port forward. And I cannot use the port forward on the actual modem anymore, its blocked. What good is Xfi if it does not work!

Screen Shot 2017-09-03 at 10.31.56 AM.png
5 REPLIES
Posted by
Official Employee

Message 2 of 6
215 Views

Hi, ceelo404 - Do you have an external router connected to your gateway? Are you getting this error only when you try to set up a port forwarding or on any other page? 




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Message 3 of 6
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I am also having the same issue. No external router connected to my gateway and this is only happening when trying to set up port forwarding.

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Message 4 of 6
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I'm also having the same issue.  I tried adding a port for my connected phone and it worked, but adding a port for a connected security camera continues to give the same error message.  

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Message 5 of 6
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I'm having the same issue. Had previously set up a port forward, but it no longer appears to be working. When I go to the port forward page of the XFI web, it gives this error message.

 

I do not have an external router connected to the gateway. I get this error whenever I load that page. No other pages in the xFI app seem to give the problem.

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Message 6 of 6
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Also - tried rebooting the gateway, which did not help.