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Xfi app and pods

New Poster

Xfi app and pods

A couple of days ago i swapped my gateway for the new xb6 xfi gateway. Internet works fine but now my xfi app will not show any device data. Also my xfi pods have went offline and will not re pair to the new modem. Been talking to technical support for 3 days now and no one seems to know how to fix the problem.
Official Employee

Re: Xfi app and pods


@Michael3078 wrote:
A couple of days ago i swapped my gateway for the new xb6 xfi gateway. Internet works fine but now my xfi app will not show any device data. Also my xfi pods have went offline and will not re pair to the new modem. Been talking to technical support for 3 days now and no one seems to know how to fix the problem.

If you are still experiencing this issue please reach out to be via Private Message. Thanks. 

Regular Visitor

Re: Xfi app and pods

I’m having the same issue. Please help me. 

Official Employee

Re: Xfi app and pods


@Pipe2424 wrote:

I’m having the same issue. Please help me. 


I will continue to work with you on this issue through private message. 

Regular Visitor

Re: Xfi app and pods

I’m having the same issue after upgrading to the xb6 my pods aren’t being located at all can’t add them via the xFi app
Official Employee

Re: Xfi app and pods


@ikedread wrote:
I’m having the same issue after upgrading to the xb6 my pods aren’t being located at all can’t add them via the xFi app

We are working on a solution for this, however if you have not been able to get this fixed, please send me a private message and I can help look into it. Thanks.

New Poster

Re: Xfi app and pods

Any solution yet?? I’m having the same issue
Official Employee

Re: Xfi app and pods

rydog2582 -- I pulled up your account & am looking into the issue you're experiencing. I'll reach out when I have more information. Rachel
Official Employee

Re: Xfi app and pods

rydog2582 -- When I pull up your account, I see 3 Pods are online. Are you still experiencing this issue? Rachel