Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,481

members

1,276

online

36,227

topics

Top

Xfi app and pods

New Poster

Xfi app and pods

A couple of days ago i swapped my gateway for the new xb6 xfi gateway. Internet works fine but now my xfi app will not show any device data. Also my xfi pods have went offline and will not re pair to the new modem. Been talking to technical support for 3 days now and no one seems to know how to fix the problem.
Official Employee

Re: Xfi app and pods


@Michael3078 wrote:
A couple of days ago i swapped my gateway for the new xb6 xfi gateway. Internet works fine but now my xfi app will not show any device data. Also my xfi pods have went offline and will not re pair to the new modem. Been talking to technical support for 3 days now and no one seems to know how to fix the problem.

If you are still experiencing this issue please reach out to be via Private Message. Thanks. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfi app and pods

I’m having the same issue. Please help me. 

Official Employee

Re: Xfi app and pods


@Pipe2424 wrote:

I’m having the same issue. Please help me. 


I will continue to work with you on this issue through private message. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfi app and pods

I’m having the same issue after upgrading to the xb6 my pods aren’t being located at all can’t add them via the xFi app
Official Employee

Re: Xfi app and pods


@ikedread wrote:
I’m having the same issue after upgrading to the xb6 my pods aren’t being located at all can’t add them via the xFi app

We are working on a solution for this, however if you have not been able to get this fixed, please send me a private message and I can help look into it. Thanks.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 379 views
  • 0 kudos
  • 4 in conversation