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XFi modem upgrade error

SOLVED
Posted by
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Message 1 of 4
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So I downloaded thexFi app, and when I try to upgrade my modem (that I am currently renting) I get the following error message.
"SH400.127.9: Customer's account is ineligible for device swap under that program"
I called support and they couldn't help and informed me to go online to my account to upgrade my cable modem. When I did, I don't see the new modems for xFi, please help.

Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 4 of 4
880 Views
Solution

I would like to correct the information I provided on August 3rd:

 

- The xFi feature is available to XFINITY Internet service customers with a compatible XFINITY xFi Wireless Gateway (make and model number Arris 1682G, Cisco 3941T or Arris TG3482G). 

 

Please find the additional information here: https://www.xfinity.com/support/internet/xfinity-xfi-overview/




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3 REPLIES
Posted by
Official Employee

Message 2 of 4
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Hello, Major_M00s3 - I can ship you a new XB3 modem with the return kit. But please note, that xFi feature is not available in all markets. Please send me a private message with your name, address, and a phone number - I will set up an SIK order. If you don't want to wait, you have an option to swap your modem to XB3 one at the closest XFINITY store.  




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Posted by
Official Employee

Message 3 of 4
704 Views

Hi, Major_M00s3 - How is the new modem? Any issues with the xFi app? 




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Posted by
Official Employee

Message 4 of 4
881 Views
Solution

I would like to correct the information I provided on August 3rd:

 

- The xFi feature is available to XFINITY Internet service customers with a compatible XFINITY xFi Wireless Gateway (make and model number Arris 1682G, Cisco 3941T or Arris TG3482G). 

 

Please find the additional information here: https://www.xfinity.com/support/internet/xfinity-xfi-overview/




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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