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XFi app showing devices as "offline"

New Poster

XFi app showing devices as "offline"

I've been using the XFi app for a week now without a problem, and now it's showing my MacBook, iPhone and Apple Watch as being offline; despite the fact that I am writing this on my iPhone. I don't know why it's doing this. Anyone else experiencing this problem? I am also not using my 2.4 network, but if I am "offline" shouldn't that field be blank?
Official Employee

Re: XFi app showing devices as "offline"

I can assist you. Please send me a private message with your full name, street address, and account number by clicking on my name and then "private message me" and we can get started.