Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,652

members

1,371

online

36,439

topics

Top

XFi Pods

ANSWERED
New Poster

XFi Pods

Just received the xFi pods, but when i go to activate them the app is telling me i need to upgrade the firmware on my router (Cisco 3941T) by rebooting the router. I have done this twice now bit it is still telling me i need to upgrade....
Accepted Solution

Re: XFi Pods


@chris_guay wrote:

I will be back home later tonight. Is there a number I can call when I get back home ? 


Apologies as I am just seeing this today, but your Cisco firmware update has been pushed. You are now on the v2.8 required for Pods. Please reboot your Gateway twice (power cycle) and then try onboarding your Pods. 

Let me know if you run into any more issues. 

View answer in context
Service Expert

Re: XFi Pods

You can try the reset button on the back but you will have to reset your wifi password(s) to what you are using now.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: XFi Pods


@chris_guay wrote:
Just received the xFi pods, but when i go to activate them the app is telling me i need to upgrade the firmware on my router (Cisco 3941T) by rebooting the router. I have done this twice now bit it is still telling me i need to upgrade....

We will need to have the engineering team push this firmware through for you. I have requested this and will provide an update on timing when I hear back. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: XFi Pods

I will be back home later tonight. Is there a number I can call when I get back home ? 

Official Employee

Re: XFi Pods


@chris_guay wrote:

I will be back home later tonight. Is there a number I can call when I get back home ? 


Apologies as I am just seeing this today, but your Cisco firmware update has been pushed. You are now on the v2.8 required for Pods. Please reboot your Gateway twice (power cycle) and then try onboarding your Pods. 

Let me know if you run into any more issues. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: XFi Pods

Hi,

thank you , after the reboot I was able to finish the installation. 

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 5 replies
  • 526 views
  • 0 kudos
  • 3 in conversation