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XFi Pods - need Firmware Update

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XFi Pods - need Firmware Update

I recently purchased XFi Pods and am having the exact problem as noted in the previously answered problem I have copied below.  How can I get the Firmware update pushed to me so I can install these?

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Re: Xfinity xFi Pods Now Available in Select Markets
civ4 wrote:

I am facing the same problem. I have a Cisco DPC3941T with Gateway Firmware Version DPC3941_2.7p8s1_PROD_sey. I got 3 XFi pods and get the same error "please try again". I tried from multiple phones. I called Comcast and they said level 2 support will call within 24-48 hours. Is there something that can be done before that by somebody on this forum? I am in the Boston market.

Hi civ4, 

We have pushed an update to your Gateway. At your convenience, please reboot your Gateway twice and then try activating your xFi Pods again.


The Gateway reboot can be done from xFi by going to the Overview section and scrolling down to Troubleshooting > Restart Your Gateway or by going to the Help section and selecting Restart Your Gateway.

 

Thank you for your patience. 

Official Employee

Re: XFi Pods - need Firmware Update

Oskee1, I have responded to your post in the other Pods forum post - we will push the firmware upgrade today. 





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Regular Visitor

Re: XFi Pods - need Firmware Update

Having the same issue after a modem swap, how do I get the manual firmware push? For xfipods
Official Employee

Re: XFi Pods - need Firmware Update

sinisterfiend, the manual firmware upgrade is currently only needed for the Cisco 3941 devices. However, if you recently did a swap and the new Gateway was activated via the xFi App your Pods should have been moved over. If the activation was performed another way and your Pods are not showing on your account, let us know and we will get it sorted out for you. 





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