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XFi Issue with TG1682G Gateway

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XFi Issue with TG1682G Gateway

I have a TG1682G gateway and when I try to access advanced settings through XFi, I receive a message that I need to upgrade.  My gateway supports XFi so I'm unsure of what the issue is.  

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New Poster

Re: XFi Issue with TG1682G Gateway

I started an online xfinity support chat session.  The support specialist was able to resolve through a series of diagnostics.  I'm able to access xFI and he was able to resolve performance slowness with our blast tier.  Thank you for the suggestions and responses.


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Expert

Re: XFi Issue with TG1682G Gateway


billtrav wrote:

I have a TG1682G gateway and when I try to access advanced settings through XFi, I receive a message that I need to upgrade.  My gateway supports XFi so I'm unsure of what the issue is.  


Can you access xFi with a web browser?

https://internet.xfinity.com/

New Poster

Re: XFi Issue with TG1682G Gateway

I receive the message regardless if I try via app, router portal, or xfinity URL.
Expert

Re: XFi Issue with TG1682G Gateway


billtrav wrote:
I receive the message regardless if I try via app, router portal, or xfinity URL.

Did you try 1-800-comcast?  I got some help with my xFi.

Official Employee

Re: XFi Issue with TG1682G Gateway

billtrav, you mentioned it's once you try to access the Advanced Settings, can you provide details as to when you first see the message?

Do you see the Upgrade message as soon as you click on "More"?

Or are you selecting a specific feature - port forwarding, LAN/WAN settings, editing WiFi?

New Poster

Re: XFi Issue with TG1682G Gateway

I started an online xfinity support chat session.  The support specialist was able to resolve through a series of diagnostics.  I'm able to access xFI and he was able to resolve performance slowness with our blast tier.  Thank you for the suggestions and responses.