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XFINITY xFi

Posted by
Service Expert

Message 151 of 160
279 Views

We have the option to set up multiple sub-accounts in My Account that can be assigned to each of our children.  That is what I had to do.




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Message 152 of 160
264 Views

And there are tons of standard wireless routers that do the same thing, usually easier, better, and without risking your online security the way this does.  I'm just saying, do the research on the downsides of what this could mean.  If your login details get out for xfinity in any way (share with family, friends, log in from an unsecure location when traveling for streampix, lose phone, people come to your house and get it somehow, whatever way), you have just lost 100% of your security for good.  Anyone could now log in remotely, change yoru passwords, disable your firewall, and open up any ports they want, possibly without you even noticing.  Then they will always have free reign over your computer, can see what you do, remote control it, do whatever insidious things they want behind the scenes.  This is a bad idea.

 

A personal modem and router are physical and staionary.  You log into it directly from a direct connection.

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Message 153 of 160
239 Views

I used the pause for my son and it worked great. However when I try to resume his device it is still blocked. I even deleted it and re-added it. It says it is active but when I print the parental control report it confirms it is blocked. I can't unblock it anywhere. Thanks for any advice.

Posted by
Service Expert

Message 154 of 160
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Anon413731 wrote:

I used the pause for my son and it worked great. However when I try to resume his device it is still blocked. I even deleted it and re-added it. It says it is active but when I print the parental control report it confirms it is blocked. I can't unblock it anywhere. Thanks for any advice.


Did you try the xFi website?




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Posted by
Official Employee

Message 155 of 160
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Anon413731 wrote:

I used the pause for my son and it worked great. However when I try to resume his device it is still blocked. I even deleted it and re-added it. It says it is active but when I print the parental control report it confirms it is blocked. I can't unblock it anywhere. Thanks for any advice.


Hi Anon413731,
As RobertWy suggested, if you have been using the mobile app, please try to unpause the device through the xFi website xfinity.com/myxFi.
If the problem persists, let me know and I will send this to our support team for resolution.




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Message 156 of 160
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Yes, I have used both the mobile app and the web site. I also ran through all of the troubleshooting tests which say everything is OK. Yet the parental controls report confirms the reality that the device is still blocked.

Posted by
Official Employee

Message 157 of 160
190 Views

Anon413731 wrote:

Yes, I have used both the mobile app and the web site. I also ran through all of the troubleshooting tests which say everything is OK. Yet the parental controls report confirms the reality that the device is still blocked.


I am sorry to hear you are still experiencing issues. It sounds like xFi and the settings in your Gateway may have gotten out of sync. I will get this issue sent to the appropriate team for resolution. 




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Message 158 of 160
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We have been using xFi since June, it has been very helpful in limiting our kid's device use.  However, in the last approximately 2 weeks it has not worked at all.  It says they are in bedtime mode or it says they are paused, but their is no effect on their devices.  About the time I noticed problems, I also discovered there were some new features.  Also, when I try and manage it from the xfinity website instead of the app, the page cannot load.  

 

Thanks

 

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Message 159 of 160
56 Views

I called CS today to determine bandwidth consumption by device on my home network.  While they failed to tell me about this app, I did eventually discover it on my own.  I've loaded it up on my W10 machine using Chrome and have also installed it on my iPhone.  The interface comes up fine, my devices are listed, functionality seems to be in place for the app to work.  Only problem is that all of my usage graphs are blank.

 

Is there something I need to do to get real-time and historical 30-day usage retrievable from the router via the app?

 

I have a DPC3941T gateway, if that makes any difference.

Posted by
Service Expert

Message 160 of 160
35 Views

I've had mine for several months but I don't think there was any history before I started using Xfi.




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