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Wi-Fi not pausing

Posted by
Visitor
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Message 1 of 2
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I'll pause a device on the xfi app but the devices don't actually get paused and can continue to connect and stream. They are not connected to any other Wi-Fi or mobile network.
1 REPLY
Posted by
Official Employee

Message 2 of 2
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Hi keyserS175,  just to confirm are you going through the following selections when pausing:  Devices>select device you want to pause> Pause Device> apply changes> gives green check mark if device paused correctly

 

Could you also try through these selections and let me know if  you are still experiencing issues:  

 

People> from the People section, select Pause All for the profile you would like to pause> apply changes> green check mark if correct.

 

thank you




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