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Why are paused devices able to still connect

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New Poster

Why are paused devices able to still connect

I place parental controls on my daughters device along with bedtime and she can still access the internet. I even tried pausing her devices and I watch her get online even then
Official Employee

Re: Why are paused devices able to still connect

Hi Kim_mikebutler, please send me a Private Message with the MAC address for your daughter's device and we can look into why the pause feature is not working. Thanks. 





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New Poster

Re: Why are paused devices able to still connect

I am having the same issue. The devices are still working when they show as paused
New Poster

Re: Why are paused devices able to still connect

Same issue here. Any updates on how to make the pause feature work?
Official Employee

Re: Why are paused devices able to still connect


wrote:
Same issue here. Any updates on how to make the pause feature work?

If you have verified that the devices remain on your home network and connected to the internet, please send me a private message verifying your service address/ZIP as well as a MAC Address for one of the devices that does not pause. Thanks!





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I am an Offical Comcast Employee.
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I am a Comcast Employee.
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Mark a Best Answer!solution Icon