Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,595

members

1,281

online

36,429

topics

Top

Upgrade TG3482G for xFi

Regular Visitor

Upgrade TG3482G for xFi

Hi,

 

I'm being told I need to Upgrade my TG3482G gateway to access  xFi.  It worked on my old modem - why not this new one?

 

When will the new xFi pods be available?

 

Thanks,

Matt

Official Employee

Re: Upgrade TG3482G for xFi

Hi dmatt56,

 

The xFi app is only compatible with the Arris 1682G, Cisco 3941T or Arris TG3482G modems. I can confirm whether or not yours is and send you one that is compatible if you'd like. If so, please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services. 

 

I can also check on the availability of the xFi pods in your area. 

 

 

 

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 653 views
  • 0 kudos
  • 2 in conversation