Re: Upgrade Message When Attempting to Access xFi

tpierce0145 · ‎03-14-2018

Subject says it all. Just following directions from pinned post. Thanks in advance.

tpierce0145 · ‎03-19-2018

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

ComcastKenF · ‎03-20-2018

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

tpierce0145, let's take a look at the error. Please send me a private message with your full name, address and your modem's MAC address for help. Thanks!

KenF

I am an Official Comcast Employee.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

Was your question answered?
Mark a Best Answer! solution Icon

tpierce0145 · ‎03-21-2018

Thanks for fixing the problem! To anyone interested, I had my own modem, but just started renting one a couple weeks ago. The modem was working but not associated with my account. Just needed to have the correct modem associated. ComcastKenF found the problem and took care of it.

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Upgrade Message When Attempting to Access xFi

Upgrade Message When Attempting to Access xFi

Upgrade Message When Attempting to Access xFi

Re: Upgrade Message When Attempting to Access xFi