Upgrade Message When Attempting to Access xFi

[tpierce0145]

Subject says it all.  Just following directions from pinned post.  Thanks in advance.

[ComcastKenF · Accepted solution]

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

tpierce0145, let's take a look at the error. Please send me a private message with your full name, address and your modem's MAC address for help. Thanks! 

KenF

[tpierce0145]

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

[ComcastKenF · Accepted solution]

So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.

tpierce0145, let's take a look at the error. Please send me a private message with your full name, address and your modem's MAC address for help. Thanks! 

KenF

[tpierce0145]

Thanks for fixing the problem!  To anyone interested, I had my own modem, but just started renting one a couple weeks ago.  The modem was working but not associated with my account. Just needed to have the correct modem associated. ComcastKenF found the problem and took care of it.