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Update on xFi Pause/UnPause and Bedtime Mode Issues

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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Having same trouble Devices paused can still access the internet
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Mine has never worked. The pause does not work

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Nope. Nothing. I have no TV or Internet because I paused it device. I can't take this I thought Comcast could give support 27/7 well bust my chops!, Closed!
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

FWIW, this was my problem.

 

ARRIS SurfBoard SVG2482AC (** OWNED). Brand new customer and modem.  Do not have access to xFi, since I own the equipment (apparently??).

Odd thing was that only iOS devices (iPhones, iPad, and iPod) were automagically paused.  All other devices were able to join WiFi network and browse without issue.

 

Did the support tech thing... restart devices... reboot router....  end result > You need to call ARRIS.  ARRIS response > Comcast owns the firmware, take it up with them.

 

This should be step # 1 in the troubleshooting handbook!

 

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Can I send you the mac adresses of the problem impacting my device?

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

the xfinity xfi app used to let me pause and unpause devices and now I think they are paused...but they are not. I cannot pause devices. please help! I called and they wrote up a ticket and told me it has been sent to tier 2 dept?! please contact me and tell me how to fix this. I have deleted and redownloaded the app and tried forgetting the device and adding it again without success. 

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am having similar issues. I get “We’re having some trouble” when trying to pause profiles or devices. I also get the same error when trying to reboot my Comcast router from the app or from the webui.
Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

 Originally configured Device Management blocking/bedtime directly in my DPC3941 gateway, then found that the xFi app was available and had more options, so spent 1-2 hours naming all devices and profiles. Later found that the bedtime rules in the gateway were overriding the bedtime rules in xFi. So I logged into the gateway and performed "reset to factory defaults". This forced me to set a new WiFi name and WiFi password, which was a pain, but went ahead and did that, and when I logged into the gateway I found that the gateway bedtime rules had cleared themselves out, which is what I needed done...Reconnected all my devices to the new WiFi name/password. Found that only 1 of about 5 active devices that were actively connected to WiFi were shown as connected in the xFi app. Restarted the gateway and then most of the active devices did show correctly as connected in xFi. 

 

Even after doing this, the xFi bedtime problem is not fully resolved. The gateway bedtime rules no longer seem to override the xFi bedtime rules, however there seems to be a new problem with the xFi bedtime rules:  Lets say that I want to allow a laptop to connect to the Internet while it is in Bedtime mode on a Tuesday... Since there is no option to temporarily "Unpause" the device (wouldn't that be nice!) I go ahead and delete the school day bedtime rule. Now in the xFi app the device shows connected with the green dot, but on the actual laptop the web browser still says it's in bedtime mode and won't load any webpages, and yes, WiFi is connecting to the gateway of course. After fussing with it for about half an hour and deleting the weekend bedtime rule in xFi it finally connected. 

 

1. How long should it take to allow a device to connect after the bedtime rule is deleted? 

2. In order to allow a device to connect during bedtime, as a work-around, is it necessary to delete both the school day and weekend bedtime rules? 

3. Why isn't there an option to temporarily "unpause" a device during bedtime?

4. Is it possible to block Internet access from 9pm until 3pm the following day? Currently 11:30am the following day is the latest...

5. How do I get the xFi bedtime feature to work reliably? As stated I've already reset my DPC3941 gateway to factory defaults and still have issues.

6. How do I private message a Comcast employee here? Do I have to submit at least one post first or something?

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Hello, I have this Pause or Bedtime problem.  It happens with only one from the three devices I use the wifi with. I called customer service, and they indicated it is a manufacturers issue (LG).  Can you help me? Thank you

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Got the GB Plan with new Xfinity modem/router. Now xFi will not pause any device. Deleted xFi app, changed network name/password, downloaded xFi app again. Devices are discovered by xFi app and correctly identifies connected devices, but will not pause any - even though xFi app indicates device is paused.

Suggestions?
Service Expert

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


@Oblidoblido wrote:
Got the GB Plan with new Xfinity modem/router. Now xFi will not pause any device. Deleted xFi app, changed network name/password, downloaded xFi app again. Devices are discovered by xFi app and correctly identifies connected devices, but will not pause any - even though xFi app indicates device is paused.

Suggestions?

Sounds like you need to start a new thread with GB Plan in the Subject.




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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Pause/Bedtime is not working for me either. It looks like the devices are paused in the app, but they are still able to access the internet.
Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I was contacted by ComcastJoeTru on this thread and I sent him my account name, phone, address via private message. He did a ‘refresh’ on my modem and now xFi works.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am also experiencing same issue.Not able to connect to internet md its showing “This device is paused or in Bed time mode” but its neither paised or in bed time mode. Called customer care they are telling they need to replace the modem. But i feel modem is all fine as it working all fine with ither devices. please let me know if there is something i can do to resolve the issue.

Thanks
Avinash
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

So we are having the issue where we are unable to pause devices.  Xfi indicates they are paused, but they are still working.  After reading the posts, I am afraid to call the 800 number - my experience has also been that I often end up with a bigger problem than I called about.  

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am having an isse with it saying my phone is in Pause or Bedtime mode. Support has not been able to help, can someone help help me? thanks!

Official Employee

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Hi @pandaholly, 

 

I can help you. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.


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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am having similar issue. I’ve called Comcast multiple times and have gone through the same troubleshooting every time. They’ve reset the Gateway signal, rebooted my modem. Need help! This is ridiculous
Official Employee

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

@sfberto, 

 

Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.I can help.


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Please post so people with similar questions may benefit.
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