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Update on xFi Pause/UnPause and Bedtime Mode Issues

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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Having same trouble Devices paused can still access the internet
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Mine has never worked. The pause does not work

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Nope. Nothing. I have no TV or Internet because I paused it device. I can't take this I thought Comcast could give support 27/7 well bust my chops!, Closed!
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

FWIW, this was my problem.

 

ARRIS SurfBoard SVG2482AC (** OWNED). Brand new customer and modem.  Do not have access to xFi, since I own the equipment (apparently??).

Odd thing was that only iOS devices (iPhones, iPad, and iPod) were automagically paused.  All other devices were able to join WiFi network and browse without issue.

 

Did the support tech thing... restart devices... reboot router....  end result > You need to call ARRIS.  ARRIS response > Comcast owns the firmware, take it up with them.

 

This should be step # 1 in the troubleshooting handbook!

 

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Can I send you the mac adresses of the problem impacting my device?