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Update on xFi Pause/UnPause and Bedtime Mode Issues

Service Expert

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


Lelii20 wrote:
When I downloaded the Xfi app I set up some of my devices to bedtime mode to see how it worked. I decided to canceled the bedtime mode. And now every night at the time I had bedtime mode set up to start. My devices still get paused.

I called Comcast today and the tech did a refresh and said everything should be good to go. Well at the same time tonight. Those same devices still paused at the time bedtime mode was set up for. My cellular data usage is starting to go up from unexpected use. Need this fixed asap.

Can you do a complete reset of the Gateway?  There is a reset on the rear of the Gateway; hold it in for at least 30 seconds.




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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I’m having the same issue. The pause/unpause not working at all.
Official Employee

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

ByungjoonLee, Have you tried RobertWy's suggestion? What troubleshooting have you done?




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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I had xbox1 devices on bedtime mode and changed the times and they should b working but they are not. Im tired of messing with this. If i delete the app will my devices go back to normal or will they still b paused
Service Expert

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


kerrihaney wrote:
I had xbox1 devices on bedtime mode and changed the times and they should b working but they are not. Im tired of messing with this. If i delete the app will my devices go back to normal or will they still b paused

Don't know, but you might be able to end the pause by pressing the reset button on your gateway.




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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I, too am having trouble waking up my “family” devices on my account. I needed to use my pc last night after bedtime mode kicked in and can still not wake it up. It is also not registering the time changes I am trying to make for bedtime and wake up.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Resetting gateway did not work. Also had a technician refresh the system. That too did not work. Last night they had me disable parental controls. Once again that did not work. This has become beyond frustrating.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am unable to unpause an ipad that has been paused. I tried restarting the Gateway and all other proposed measures. The device is still not unpaused and is essentially useless. Please help.

Service Expert

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


KS20 wrote:

I am unable to unpause an ipad that has been paused. I tried restarting the Gateway and all other proposed measures. The device is still not unpaused and is essentially useless. Please help.


Did you try removing the SSID and adding it back?




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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I connected my work laptop to my WiFi and get excellent connection, but when I go to use the internet I get the “this device is paused” warning. In my xFi app, this device is unpaused and no error when I trouble shoot the device. HELP! I want to telework!
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

The bedtime feature does not work and the ability to pause and wake device is not working. I have to reset my cable modem for it to work, but it only works properly for a week. The problem is that I never know when it quits working until I want my kids to go to bed, and then I realize the devices are not i. Bedtime mode. Can someone contact me to fix?
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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Very Frustrating shows devices that are active as inactive bedtime mode says it worked but doesn’t please help
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

What is bedtime mode?  Where is it?  I’m very dis satisfied with the parental controls on this comcast router device.  IT doesn’t work on some sites like YouTube and some others.


jlmank33 wrote:
I’m having issues pausing & bedtime mode. So far Comcast just keep creating a priority ticket. (I believe that is a total of 4 or 5 outstanding so far). But no on has an answer or can help.

 

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I’m having issues pausing & bedtime mode.