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Update on Receiving an Upgrade Message When Attempting to Access xFi

Official Employee

Update on Receiving an Upgrade Message When Attempting to Access xFi

We apologize to our xFi customers who are receiving the message “Upgrade Your Equipment” when attempting to access xFi, even though you already have an xFi-compatible device. We appreciate your patience as we work to resolve this issue, and apologize for any inconvenience this may cause.

 

If you are experiencing this issue, please continue to report it in the xFi Forum. In most instances, once we confirm the details about your xFi Gateway, we can get it resolved quickly.




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New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I am also experiencing the issue with the xfi app not pausing or suspending wifi for my daughters ipad. What do i need to do, call it in to comcast? Thank you

Service Expert

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi


LGM420 wrote:

I am also experiencing the issue with the xfi app not pausing or suspending wifi for my daughters ipad. What do i need to do, call it in to comcast? Thank you


Yes, start by calling Comcast.  Let us know what you find out.




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New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I received this notification as well and have not been able to get my wifi setup.
Service Expert

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi


Sbradle2 wrote:
I received this notification as well and have not been able to get my wifi setup.

Do you mean that after you hooked up the gateway you couldn't access wifi?

If so, you can log into My Account and get the wifi SSID's.

https://customer.xfinity.com/#/services/internet

Look for Password.




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Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Sbradle2, have you been able to get your WiFi setup completed? 
Do you still receive an error when attempting to access xFi?

 




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Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Just received my new gateway, downloaded the Xfi app, tried to manage my network - and keep getting the "upgrade" notice. Help?
Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Here's what I get when I try to manage my network; I do have the gateway up and running and the rest of my network connected to it.

xFi upgrade.JPG
Service Expert

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Check My Account to see if it is there.

https://customer.xfinity.com/#/devices

Also check the xFi site.

https://internet.xfinity.com/




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Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Oh, the device is *there* - but I'm still being told to "upgrade":

xFi not eligible notification.JPG

Called customer service last night and was assured that the condition would clear "in 24 hours;" I'll try again this evening when I get home, unless there's someone from within xFinity who can make something happen prior to that...

 

 

Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Just checked again - all's well. The application starts up as expected, and my system is responding.

 

Guess the wait is the thing - might not be a bad idea for xFinity to incorporate that into their "welcome aboard" info...

 

Thanks,

 

Jeff

Service Expert
Moved:

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I was having the same issue. After my initial activation once the internet was up and running, I navigated to register.xfinity.com and I ran the same activation again. And now I do not have that issue anymore. I hope this works for you.

New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Maybe it was the wait for me too, didnt know your issue was solved :-)

Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I am experiencing this issue.  I have not been able to use it for months.  Please correct it.

New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I updated my equipment last week, now the xfi app keeps asking me to upgrade. I already did!! Frustrating!
New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

i am getting the message to upgrade my equipment when signing into the xfi app.  I have a XB6.

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Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

jjpeters3, it looks like the issue has been corrected. Can you please try accessing xFi and let us know if you have any more issues with access? Thanks.




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Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Hi, Rmurphy16 - I checked your account, the equipment has not been updated in the system properly but i can fix it. Could you please send me a private message with your full name, address, and a phone number? Click on my name ComcastElla, then click Private Message Me




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